Latest Thunderbird desktop questions: Sun Jan 19 12:45:22 UTC 2025

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2025/2025-01-19-2025-01-19-thunderbird-answers-for-questions-desktop.csv

@@ -4,12 +4,14 @@ id,question_id,created,updated,content,creator,is_spam,num_helpful,num_unhelpful
 1704801,1487017,2025-01-19 00:41:48 -0800,2025-01-19 00:41:48 -0800,"<p>You don't need to uninstall to get the latest upgrade. You go to Help/About Thunderbird in the program. Thunderbird will allow free downloads. You do not have to pay to get a download. The Official Download page is here - <a href=""https://www.thunderbird.net/en-US/thunderbird/all/"" rel=""nofollow"">https://www.thunderbird.net/en-US/thunderbird/all/</a> </p>",frisée,false,0,0
 1704800,1487021,2025-01-19 00:38:54 -0800,2025-01-19 00:38:54 -0800,"<p>You are at least the fourth Optus customer having this problem - see <a href=""https://support.mozilla.org/en-US/questions/1486768"" rel=""nofollow"">https://support.mozilla.org/en-US/questions/1486768</a>. No solution seems to have been found, yet. </p>",frisée,false,0,0
 1704819,1487030,2025-01-19 01:46:05 -0800,2025-01-19 01:46:05 -0800,"<p>Is this an IMAP or POP account? Are you running Thunderbird on a computer, Mobile, Tablet or something else (please specify)? Which version of Thunderbird are you using? Which Operating System are you using? </p>",frisée,false,0,0
+1704839,1487030,2025-01-19 04:06:06 -0800,2025-01-19 04:06:06 -0800,"<p>It is an IMAP configuration I am running Thunderbird 128.6.0esr (64 bits) on Windows 11  Nom de l'appareil	LAPTOP-M7VG39DV Processeur	AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx     2.10 GHz Mémoire vive installée	12,0 Go (9,95 Go utilisable) ID du périphérique	451B96E8-C328-465C-886C-8DB628CDE3D2 Identifiant de produit	00325-81491-82801-AAOEM Type du système	Système d’exploitation 64 bits, processeur x64 Stylet et fonction tactile	La fonctionnalité d’entrée tactile ou avec un stylet n’est pas disponible avec cet écran </p>",andrepatry,false,0,0
 1704820,1487037,2025-01-19 01:50:23 -0800,2025-01-19 01:50:23 -0800,<p>Open the Quick Filters (Top Right) and use the 'Show only unread messages' icon/toggle </p>,frisée,false,0,0
 1704811,1487039,2025-01-19 01:35:16 -0800,2025-01-19 01:35:16 -0800,"<blockquote> ""Your draft message was not copied to your drafts folder (Drafts) due to network or file access errors."" </blockquote> <p>This isn't a certificate error. Why do you think your email provider has an invalid certificate? </p> <blockquote> Annoyingly, it also seems to prevent me saving the message I just wrote into the Drafts folder. </blockquote> <p>As a workaround you can select the Drafts folder underneath the Local Folders account as Drafts folder for your IMAP account. Check your Account Settings - Copies &amp; Folders. </p>",christ1,false,0,0
 1704809,1487053,2025-01-19 01:27:59 -0800,2025-01-19 01:27:59 -0800,"<p><a href=""https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles"" rel=""nofollow"">https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles</a> </p>",frisée,false,0,0
 1704812,1487057,2025-01-19 01:36:35 -0800,2025-01-19 01:36:35 -0800,"<p>If you are running Windows, please, as a diagnostic, start the Operating System in Safe Mode with Networking privileges and see if the problem persists. </p><p>If the problem is resolved, there is likely to be a conflict between TB and another piece of software. By launching background software one by one, it should be seen what the conflict is with. </p><p>Most of these issues seem to be associated with Third Party anti-virus software so turning that on first if you use it would be the way to go. </p>",frisée,false,0,0
 1704818,1487061,2025-01-19 01:44:34 -0800,2025-01-19 01:44:34 -0800,"<p>Please provide screenshots of the errors you are getting. Is this an IMAP or POP account? Are you running Thunderbird on a computer, Mobile, Tablet or something else (please specify)? Which version of Thunderbird are you using? Which Operating System are you using? </p>",frisée,false,0,0
 1704827,1487063,2025-01-19 02:05:27 -0800,2025-01-19 02:05:27 -0800,"<p>Please provide screenshots of the errors you are getting. Is this an IMAP or POP account? Are you running Thunderbird on a computer, Mobile, Tablet or something else (please specify)? Which version of Thunderbird are you using? Which Operating System are you using? </p>",frisée,false,0,0
 1704829,1487066,2025-01-19 02:29:33 -0800,2025-01-19 02:29:33 -0800,"<p>While the crash report is looked at by another volunteer: </p><p>If you are running Windows, please, as a diagnostic, start the Operating System in Safe Mode with Networking privileges and see if the problem persists. </p><p>If the problem is resolved, there is likely to be a conflict between TB and another piece of software. By launching background software one by one, it should be seen what the conflict is with. </p><p>Most of these issues seem to be associated with Third Party anti-virus software so turning that on first if you use it would be the way to go. </p><p>Please respond to this post so that your question is re-included in the list of matters that need resolving. </p>",frisée,false,0,0
+1704842,1487069,2025-01-19 04:38:35 -0800,2025-01-19 04:38:35 -0800,"<p>Perhaps you are overthinking this.  Understandable coming from the world of pop, but not applicable to imap - the imap defaults are decent and sane about keeping messages. The only thing I change is not immediately marking messages as read. </p><p>To lead with three items: 1. If you are reading about other losing messages, these are likely exceptional cases, please provide links. Or old - old being from older than 1 year, or even 3 months 2. Significant improvements have been made even in the last few months with version 128. 3. Some users conflate messages lost with situations where messages still exist but are not displaying. </p><p>Now, what have you been seeing with version 128. </p>",wsmwk,false,0,0
 1704837,1487073,2025-01-19 03:48:53 -0800,2025-01-19 03:48:53 -0800,"<p>A quale procedura ti riferisci di preciso? </p><p>Inoltre, Informazioni utili da fornire nelle richieste al forum: </p> <ol><li> Versione di Thunderbird </li><li> Versione del sistema operativo </li><li> Provider delle caselle email (Gmail, Libero, Hotmail, etc.) </li><li> Tipologia di account (POP3, IMAP) </li><li> Estensioni installate </li><li> Messaggi di errore che vengono visualizzati durante l'utilizzo di Thunderbird </li><li> Software di sicurezza eventualmente presenti (Antivirus e simili) </li></ol>",@next,false,0,0
 1704838,1487077,2025-01-19 03:52:51 -0800,2025-01-19 03:52:51 -0800,"<p>If the latter is correct, you could first try searching for ""server settings for <a href=""http://wanadoo.fr"" rel=""nofollow"">wanadoo.fr</a>"" and see if the settings are the ones you are currently running. </p><p>Your SMTP Server settings are found at Hamburger (top right)/Account Settings/Outgoing Server (SMTP) (left) </p>",frisée,false,0,0

2025/2025-01-19-2025-01-19-thunderbird-creator-answers-desktop-all-locales.csv

@@ -6,7 +6,7 @@ id,created,updated,title,content,tags,product,topic,locale,answers,creator
 1487021,2025-01-18 19:02:31 -0800,2025-01-19 00:38:54 -0800,THUNDERBIRD NOT WORKING,<p>I cannot receive or send emails from my laptop but I can on my phone.. </p><p>I have rung optus and they seem to think that its thunderbird not working porperly as they have checked everything at optus and its all working well.. </p><p>how can I fix this please </p>,thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,1704800;,ciabarton
 1487023,2025-01-18 19:19:11 -0800,2025-01-18 19:19:11 -0800,Untick Enable adaptive junk mail controls for this account NOT working,"<p>I found several unread emails in my Spam folder (without that folder indicating anything was in it), yet ""Enable adaptive junk mail controls for this account"" is NOT set. How do I ensure that NO email gets put in the Spam folder automatically? </p><p>Also, what is the difference between what you call Junk vs Spam? I see no Junk folder. </p>",thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,"",pajodu
 1487025,2025-01-18 19:47:38 -0800,2025-01-18 19:47:38 -0800,TB beta 135.0b2 ...Setting Default provider for email in System Integration,"<p>Open Settings </p><p>General/system Integration </p><p>click on check now (to see if Thunderbird beta is trh default mail client on startup) </p><p>No boxes are ticked (mail, newsgroups,feeds,calendar) </p><p>I tick the Email box and then click 'Set as default' </p><p>This closes thar box I then click on 'Check Now'....the ticked Email has unticked itself. </p><p>Note: I go to menu and access 'Preferred Applications' .....Thunderbird does not appear as a choice for 'Mail'  It also does not appear in the Menu. I do not know how to make that happen </p><p>Linux Mint 22 &amp; Linux Mint 22.1 </p><p>Brian </p>",thunderbird;settings;,thunderbird,settings,en-US,"",condobloke1
-1487030,2025-01-18 20:26:13 -0800,2025-01-19 01:46:06 -0800,account,"<p>I created a 2nd account years ago and it has worked since then.  Now when I create a third account, it works well but when I disconnect I loose the account and have to recreate it again.  How come? </p>",thunderbird;email-and-messaging;needsinfo;,thunderbird,email-and-messaging,en-US,1704819;,andrepatry
+1487030,2025-01-18 20:26:13 -0800,2025-01-19 04:06:06 -0800,account,"<p>I created a 2nd account years ago and it has worked since then.  Now when I create a third account, it works well but when I disconnect I loose the account and have to recreate it again.  How come? </p>",thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,1704819;1704839;,andrepatry
 1487037,2025-01-18 21:22:31 -0800,2025-01-19 01:50:23 -0800,emails,"<p>Thunderbird says I have 10 unread messages in my inbox, yet they do not show visually in the email listing </p>",thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,1704820;,howard58
 1487038,2025-01-18 21:45:12 -0800,2025-01-18 21:45:12 -0800,Importing old zipped messages with IMPORTEXPORTTOOLS NG,"<p>Good morning, everyone. I am desperately looking for a way to recover email messages exported using the IMPORTEXPORTTOOLS NG plugin. The files date back to 2007 and were exported into a Zip file. I am unable to import them with the current version of the plugin. </p><p>Thank you to anyone who can help me.<strong>bold text</strong> </p>",thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,"",gianfrancoparretti
 1487039,2025-01-18 21:55:20 -0800,2025-01-19 01:35:16 -0800,SMTP certificate error prevents saving to drafts folder,"<p>My email provider currently has an invalid SMTP certificate, so I can't send or receive any messages. Annoyingly, it also seems to prevent me saving the message I just wrote into the Drafts folder. Why? </p><p>""Your draft message was not copied to your drafts folder (Drafts) due to network or file access errors. You can retry or save the draft locally to Local Folders/[email protected]."" </p>",thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,1704811;,mailreceipter
@@ -16,6 +16,7 @@ id,created,updated,title,content,tags,product,topic,locale,answers,creator
 1487061,2025-01-19 01:42:28 -0800,2025-01-19 01:44:34 -0800,emails,<p>I have not received any e-mails from Thunderbird since 2nd January. </p>,thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,1704818;,pat.dawson-taylor
 1487063,2025-01-19 02:00:53 -0800,2025-01-19 02:05:27 -0800,I stopped receiving emails on [email protected] - reason given - Thunderbird failed,"<p>I stopped receiving emails on [email protected] - reason given - Thunderbird failed   Requires me to log into this email account I have done so several times and the reply is that Thunderbird login server <a href=""http://impa.telkomsa.net"" rel=""nofollow"">impa.telkomsa.net</a> with user name jps1 failed. </p>",thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,1704827;,brainwave50
 1487066,2025-01-19 02:21:28 -0800,2025-01-19 02:29:33 -0800,Crash in starting,"<p>Hi, my thunderbird within windows 10 crashes without opening! </p><pre>what to do?  </pre> <p>last crash Report ID&nbsp;: bp-0b76688a-2f9f-465d-a120-c1dff2101105 Thanks in advance for any support Emmanuel BERGASSE </p>",thunderbird;accessibility;,thunderbird,accessibility,en-US,1704829;,ebergasse
-1487069,2025-01-19 02:36:26 -0800,2025-01-19 02:36:26 -0800,Version 128.6.0esr (64 bit) Update channel,"<p>I was recently upgraded to Ver 128.6.0esr (64 bit) and I am not a fan of this version due to a number of concerns. Although a long term user of Thunderbird, no doubt my problem/s will be 'user error'. </p><p>I started off today hoping to put a stop to my New messages from being deleted automatically, even before I get to read them. (Seems to be a big concern and area of frustration with many MT users) Having just changed over from POP3 to IMAP (sick of losing msgs off the server) and following ALL instructions I seem to be going around and around without any +ve results or changes. Mind you this is the 3rd day now and cannot afford to be messing about as I have a business to operate. </p><p>First Problem - Re: stopping messages from auto deletion Action #1: I goto &gt;Local folders&gt; Disk Space and select ....'Don't delete any messages' Action #2: I goto &gt;Sync &amp; Storage&gt;Message Sync&gt;'Keep messages in all folders for this account on this computer' RESULT: No change. New messages go straight into deleted folder and are highlighted. </p><p>Second Problem - Stopping auto Compaction by Following instructions on Mozilla Help page Action #1: I goto &gt;How Can I Configure Compact? Action #2: Select Preferences (formerly Options)&gt;Network &amp; Disk Space&gt;Disk Space Action #3a: Cannot find Preferences  Action #3b: or Options </p><p>Following instructions for Step #2 I open Application Menu as detailed and GUESS WHAT?.... 'Select Preferences (formerly Options)&gt;Network &amp; Disk Space&gt;Disk Space' is nowhere to be seen. </p><p>I am wondering if anyone in the Thunderbird Tech Dev section has ever bothered a) Read and b) follow the instructions given to see if they actually display as described and then work. </p><p>Anyhow, can someone give me a straightforward reply and resolve to this matter as I am considering leaving MT and finding another agent that works as it is supposed to? </p><p>Thanking you in advance for any assistance. </p><p>Phil </p>",thunderbird;settings;,thunderbird,settings,en-US,"",prdp141
+1487069,2025-01-19 02:36:26 -0800,2025-01-19 04:38:35 -0800,Version 128.6.0esr (64 bit) Update channel,"<p>I was recently upgraded to Ver 128.6.0esr (64 bit) and I am not a fan of this version due to a number of concerns. Although a long term user of Thunderbird, no doubt my problem/s will be 'user error'. </p><p>I started off today hoping to put a stop to my New messages from being deleted automatically, even before I get to read them. (Seems to be a big concern and area of frustration with many MT users) Having just changed over from POP3 to IMAP (sick of losing msgs off the server) and following ALL instructions I seem to be going around and around without any +ve results or changes. Mind you this is the 3rd day now and cannot afford to be messing about as I have a business to operate. </p><p>First Problem - Re: stopping messages from auto deletion Action #1: I goto &gt;Local folders&gt; Disk Space and select ....'Don't delete any messages' Action #2: I goto &gt;Sync &amp; Storage&gt;Message Sync&gt;'Keep messages in all folders for this account on this computer' RESULT: No change. New messages go straight into deleted folder and are highlighted. </p><p>Second Problem - Stopping auto Compaction by Following instructions on Mozilla Help page Action #1: I goto &gt;How Can I Configure Compact? Action #2: Select Preferences (formerly Options)&gt;Network &amp; Disk Space&gt;Disk Space Action #3a: Cannot find Preferences  Action #3b: or Options </p><p>Following instructions for Step #2 I open Application Menu as detailed and GUESS WHAT?.... 'Select Preferences (formerly Options)&gt;Network &amp; Disk Space&gt;Disk Space' is nowhere to be seen. </p><p>I am wondering if anyone in the Thunderbird Tech Dev section has ever bothered a) Read and b) follow the instructions given to see if they actually display as described and then work. </p><p>Anyhow, can someone give me a straightforward reply and resolve to this matter as I am considering leaving MT and finding another agent that works as it is supposed to? </p><p>Thanking you in advance for any assistance. </p><p>Phil </p>",thunderbird;settings;,thunderbird,settings,en-US,1704842;,prdp141
 1487073,2025-01-19 03:04:49 -0800,2025-01-19 03:48:53 -0800,La password non viene memorizzata,<p>Non riesco a far memorizzare al programma la password e quindi ad ogni sessione devo inserirla sia per leggere la posta che per inviarla. Ho seguito la procedura in ogni dettaglio ma non sono riuscito a risolvere il problema. </p>,thunderbird;passwords-and-sign-in;needsinfo;,thunderbird,passwords-and-sign-in,it,1704837;,maurocorradossi
 1487077,2025-01-19 03:19:51 -0800,2025-01-19 03:52:52 -0800,"Cannot send email, Thnderbird Windows 11","<p>Suddenly I can no longer send emails. Various messages (wh do not copy), most with hieroglyphics and mentioning the need for authentication. I have very low IT skills &amp; have tried the easier solutions found on the internet. A particular question: some web answers suggest that sender addresses with @wanadoo.fr (the old name for Orange) may no longer be compatible with <a href=""http://smtp.orange.fr"" rel=""nofollow"">smtp.orange.fr</a> outgoing mail. If so, what to do? Thanks for any ideas. </p>",thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,1704838;,jbssthomas
+1487084,2025-01-19 04:16:14 -0800,2025-01-19 04:16:14 -0800,Thunderbird crash report,"<p>I have received an email from you saying that emails would be sent following my report of a white screen then Crash Report which has been repeating over several days. Please advise when I shall receive the emails to allow me to recover Thunderbird emails. Thank you, M O'Neill </p>",thunderbird;installation-and-updates;,thunderbird,installation-and-updates,en-US,"",miconeill.mon