Latest Thunderbird desktop questions: Tue Nov 19 23:28:09 UTC 2024

.answer_poll_count.txt

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2024/2024-11-07-2024-11-07-thunderbird-creator-answers-desktop-all-locales.csv

@@ -37,7 +37,7 @@ id,created,updated,title,content,tags,product,topic,locale,answers,creator
 1473241,2024-11-07 07:11:10 -0800,2024-11-07 07:11:10 -0800,Download Message,"<p>I am using a Mac with Big Sur (macOS Monterey Version 12.7.6), and my email is POP, using Thunderbird Version 128.4.2esr. My incoming messages are sorted in reverse order so that the latest message is listed first.  I retrieve the message headers first then I either delete the message or download the contents of the message. The problem is that when I click on the download instructions Thunderbird does download the message OK,  '''<em><strong>BUT it highlights the message just downloaded and it jumps to the next message. '''</strong></em>This is very annoying because in order to read the contents of the message I have to go back one message and purposely select the message just downloaded. It did not do this previously. Please correct or tell me the corrective action I should take. </p>",thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,"",attride
 1473242,2024-11-07 07:11:35 -0800,2024-11-07 07:11:35 -0800,moving folders from 1 gmail account into my new Mozilla-gmail account,"<p>I am trying to move folders to the Mozilla provided gmail account from my other gmail account and it seems to be locked-up, doing nothing.  I also clicked YES when a dialog box suggested that I COMPACT my folders.  I think maybe it was getting multiple commands simultaneously and locked.  How do I fix this and enable the folders transfer to be done, please? </p>",thunderbird;installation-and-updates;,thunderbird,installation-and-updates,en-US,"",jeff278
 1473246,2024-11-07 07:34:22 -0800,2024-11-08 07:09:30 -0800,Thunderbird not syncing,<p>My Thunderbird email app on my PC is not syncing to my IMAP email account. I delete unwanted emails using my IMAP account and yet when I open the Thunderbird app on my PC the emails I deleted are in my inbox as unread. </p>,thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,1686548;1686566;1686573;1686578;1686661;,mrbill3939
-1473249,2024-11-07 07:54:58 -0800,2024-11-19 07:37:23 -0800,Thunderbird crashes upon startup after Windows 11 unexpected shutdown,"<p>Hello,  Running latest TB on Win11, suddenly lost power and computer shutdown with TB still running. Now TB crashes upon restart every time.  The latest report ID is:  bp-dbf9af98-1e3e-4bc0-abca-9c60f0241107 </p><p>I reinstalled TB to no effect. Also, I tried starting in Profile mode to create a new profile and that seems to work. However, when I try to import profile from existing or even a older backup, that fails.  </p><p>Thank you for any guidance you can provide. </p>",thunderbird;installation-and-updates;,thunderbird,installation-and-updates,en-US,1686520;1688895;,gary217
+1473249,2024-11-07 07:54:58 -0800,2024-11-19 10:22:17 -0800,Thunderbird crashes upon startup after Windows 11 unexpected shutdown,"<p>Hello,  Running latest TB on Win11, suddenly lost power and computer shutdown with TB still running. Now TB crashes upon restart every time.  The latest report ID is:  bp-dbf9af98-1e3e-4bc0-abca-9c60f0241107 </p><p>I reinstalled TB to no effect. Also, I tried starting in Profile mode to create a new profile and that seems to work. However, when I try to import profile from existing or even a older backup, that fails.  </p><p>Thank you for any guidance you can provide. </p>",thunderbird;installation-and-updates;,thunderbird,installation-and-updates,en-US,1686520;1688895;1688931;,gary217
 1473250,2024-11-07 07:56:48 -0800,2024-11-07 07:56:48 -0800,Freezing after sending an email,"<p>I was having some issues with emails in Thunderbird looking encrypted and I was told repairing the folder it was in could fix that. So I did that and it did fix the issue. </p><p>Then I was having issues with my sent email folder. I had emails in that folder going back to 2018 because I like to keep everything just in case I need to reference it for some reason. I email a lot and so there were probably 13-14,000 emails. </p><p>It took a day or two to repair the sent email inbox and I couldn't hardly use my email at all while that was occurring because every time I would click on something, it would take 30-40 seconds to open it. </p><p>Now, every time I send an email, my thunderbird freezes and becomes unresponsive until the email is copied into the sent email folder. </p><p>It thankfully doesn't freeze as long this time and is still usable, any help on correcting this? </p>",thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,"",brad12887
 1473254,2024-11-07 08:06:00 -0800,2024-11-10 23:58:17 -0800,Hoe kan ik een E-mail adres blokkeren,<p>Hoe kan ik een E-mailadres blokkeren </p>,thunderbird;email-and-messaging;,thunderbird,email-and-messaging,nl,1687219;,3212jeepee
 1473255,2024-11-07 08:06:14 -0800,2024-11-08 01:49:14 -0800,cartella inbox,"<p>Buongiorno, ho la cartella inbox che pesa 142 GB. Ho cancellato Tutte le mail e compattato tutte le cartelle ma la situazione non cambia. Cosa posso fare? Ho il disco praticamente pieno e tutte le operazioni avvengono con estrema lentezza. Grazie. Luca.- </p>",thunderbird;settings;,thunderbird,settings,it,1686480;1686488;1686489;1686494;1686621;1686642;,copieboccea

2024/2024-11-19-2024-11-19-thunderbird-answers-for-questions-desktop.csv

@@ -41,7 +41,7 @@ id,question_id,created,updated,content,creator,is_spam,num_helpful,num_unhelpful
 1688938,1475083,2024-11-19 10:26:41 -0800,2024-11-19 10:26:41 -0800,"<p>If the original gmail files are .mbox files, copy them into the Mail/Local Folders location of the profile folder, with TB closed, remove the .mbox extension, then restart TB and find the folders under Local Folders in the Folder Pane. </p>",sfhowes,false,1,0
 1688968,1475083,2024-11-19 11:42:26 -0800,2024-11-19 11:42:26 -0800,"<p>Thank you so much. One more quick (?) question, tangentially related: what is the safe way to change the local folder location? Thank you in advance </p>",tom54davis,false,0,0
 1688977,1475083,2024-11-19 12:45:41 -0800,2024-11-19 12:45:41 -0800,"<p>Copy Mail/Local Folders to the desired location, with TB closed, then Account Settings, select Local Folders in the left pane, Browse... to the new location of Local Directory. </p><p><a href=""http://kb.mozillazine.org/Moving_your_mail_storage_location_-_Thunderbird"" rel=""nofollow"">http://kb.mozillazine.org/Moving_your_mail_storage_location_-_Thunderbird</a> </p><p>See also <a href=""https://addons.thunderbird.net/en-us/thunderbird/addon/localfolder/"" rel=""nofollow"">https://addons.thunderbird.net/en-us/thunderbird/addon/localfolder/</a> </p>",sfhowes,false,0,0
-1688981,1475095,2024-11-19 12:57:07 -0800,2024-11-19 12:57:07 -0800,"<p>You can't change from POP to IMAP by just changing the settings - add the account as IMAP: </p><p><a href=""http://kb.mozillazine.org/Convert_a_POP_account_to_a_IMAP_account"" rel=""nofollow"">http://kb.mozillazine.org/Convert_a_POP_account_to_a_IMAP_account</a> </p><p>Shaw IMAP settings: <a href=""http://imap.shaw.ca"" rel=""nofollow"">imap.shaw.ca</a>, 993, SSL/TLS, normal password, part of address before @ </p><p>outgoing SMTP: <a href=""http://mail.shaw.ca"" rel=""nofollow"">mail.shaw.ca</a>, 587, STARTTLS, normal password, part of address before @ </p>",sfhowes,false,0,0
+1688981,1475095,2024-11-19 12:57:07 -0800,2024-11-19 12:57:07 -0800,"<p>You can't change from POP to IMAP by just changing the settings - add the account as IMAP: </p><p><a href=""http://kb.mozillazine.org/Convert_a_POP_account_to_a_IMAP_account"" rel=""nofollow"">http://kb.mozillazine.org/Convert_a_POP_account_to_a_IMAP_account</a> </p><p>Shaw IMAP settings: <a href=""http://imap.shaw.ca"" rel=""nofollow"">imap.shaw.ca</a>, 993, SSL/TLS, normal password, part of address before @ </p><p>outgoing SMTP: <a href=""http://mail.shaw.ca"" rel=""nofollow"">mail.shaw.ca</a>, 587, STARTTLS, normal password, part of address before @ </p>",sfhowes,false,1,0
 1688980,1475096,2024-11-19 12:52:47 -0800,2024-11-19 12:52:47 -0800,"<p>For Cards View, see this topic: <a href=""https://support.mozilla.org/en-US/questions/1462837#answer-1673571"" rel=""nofollow"">https://support.mozilla.org/en-US/questions/1462837#answer-1673571</a> </p><p>For Table View, the text has the tag colour by default, but to colour the background, use this add-on: </p><p><a href=""https://addons.thunderbird.net/en-us/thunderbird/addon/tag-toolbar/"" rel=""nofollow"">https://addons.thunderbird.net/en-us/thunderbird/addon/tag-toolbar/</a> </p>",sfhowes,false,0,0
 1688992,1475118,2024-11-19 13:59:26 -0800,2024-11-19 13:59:26 -0800,<p>I can't  afford it on my pension I'm just living I lost my wife 11 years ago and with everything going up an up and up in price it is hard for me to survive </p>,tbafia065,false,0,0
 1688993,1475118,2024-11-19 14:02:15 -0800,2024-11-19 14:02:15 -0800,"<p>if you can""t  help me I'II have the bank stop payments on both accountd </p>",tbafia065,false,0,0

2024/2024-11-19-2024-11-19-thunderbird-creator-answers-desktop-all-locales.csv

@@ -16,7 +16,7 @@ id,created,updated,title,content,tags,product,topic,locale,answers,creator
 1475013,2024-11-18 22:36:32 -0800,2024-11-18 22:36:32 -0800,Thunderbird doesn't want to install,"<p>I download 64 bit exe on win 10. I run it, it unpacks, asks for what user I want to run TB as, I pick one, program closes, I never see it again. Done it multiple times, nothing. App just silently refuses to install </p>",thunderbird;installation-and-updates;,thunderbird,installation-and-updates,en-US,"",prosto.chelovek.1986
 1475014,2024-11-18 23:01:35 -0800,2024-11-18 23:01:35 -0800,Cannot remembre password for Thunderbird,<p>My computer recently fried due to Lightning and trying to get into my Thunderbird account but cannot remember my password. Need to resurrect Thunderbird on new computer. Please help. Cheers George </p>,thunderbird;passwords-and-sign-in;,thunderbird,passwords-and-sign-in,en-US,"",sanfordrose
 1475016,2024-11-18 23:26:52 -0800,2024-11-18 23:26:52 -0800,URL miss spelling at Downloading Thunderbird,"<p>Please be advised that when I tried to download Thunderbird program using following URL, I got ""404 Not Found"" Error.  URL has miss spelling ""ja"" should be ""Ja-JP-mac"". <a href=""https://www.thunderbird.net/ja/download/"" rel=""nofollow"">https://www.thunderbird.net/ja/download/</a> </p><p>（Wrong） <a href=""https://download-installer.cdn.mozilla.net/pub/thunderbird/releases/128.4.3esr/mac/ja/Thunderbird%20128.4.3esr.dmg"" rel=""nofollow"">https://download-installer.cdn.mozilla.net/pub/thunderbird/releases/128.4.3esr/mac/ja/Thunderbird%20128.4.3esr.dmg</a> </p><p>（Right） <a href=""https://download-installer.cdn.mozilla.net/pub/thunderbird/releases/128.4.3esr/mac/Ja-JP-mac/Thunderbird%20128.4.3esr.dmg"" rel=""nofollow"">https://download-installer.cdn.mozilla.net/pub/thunderbird/releases/128.4.3esr/mac/Ja-JP-mac/Thunderbird%20128.4.3esr.dmg</a> </p><p>Good day! </p>",thunderbird;installation-and-updates;,thunderbird,installation-and-updates,en-US,"",mo496
-1475018,2024-11-18 23:37:53 -0800,2024-11-18 23:37:53 -0800,thunderbird,<p>I canot create an account @orange.fr in Thunderbird </p>,thunderbird;accounts;,thunderbird,accounts,en-US,"",fvie
+1475018,2024-11-18 23:37:53 -0800,2024-11-19 15:26:49 -0800,I canot create an account @orange.fr in Thunderbird,<p>I canot create an account @orange.fr in Thunderbird </p>,thunderbird;accounts;,thunderbird,accounts,en-US,"",fvie
 1475020,2024-11-18 23:46:50 -0800,2024-11-18 23:46:50 -0800,Calendar - error,"<p>Good afternoon. </p><p>I will describe the problem step by step. There is a mail server. It has a web version of mail (SOGo). Created an account for the meeting room. Created a shared calendar and signed mail users with rights to create entries in this calendar. In mail clients connected calendars over the network with user credentials. When creating an event in the calendar, added participants. Participants receive an email with an invitation. Immediately, when the email arrives to the participant, there are buttons to accept, but as soon as the event is synchronised and added to the calendar, the buttons disappear. Why? An error occurs when clicking on the refresh button. Why? How to set up a shared calendar correctly? Is there any instruction? </p>",thunderbird;settings;,thunderbird,settings,en-US,"",sanch13sanch
 1475022,2024-11-19 00:12:34 -0800,2024-11-19 01:30:23 -0800,QR kod jako podpis,"<p>Dobrý den, máte prosím někdo zkušenosti s QR kodem místo podpisu&nbsp;?  Podpis v html s aktivním odkazem na stránku si udělám. Ale ráda bych tam měla i QR kod. </p><p>Děkuji za radu </p>",thunderbird;settings;,thunderbird,settings,cs,1688843;1688845;,mankaa30
 1475024,2024-11-19 00:26:12 -0800,2024-11-19 05:03:06 -0800,mozzila acount payment ?,"<p>I have been with mozzila for many,many years,now i am being asked for payment or loose my acount is this correct.?? </p>",thunderbird;accounts;,thunderbird,accounts,en-US,1688840;1688848;1688856;1688880;,jetmac
@@ -40,7 +40,7 @@ id,created,updated,title,content,tags,product,topic,locale,answers,creator
 1475054,2024-11-19 05:33:06 -0800,2024-11-19 05:33:06 -0800,Thunderbird Reiniciando Sempre - Impossível Usar,"<p>Ao <strong>marcar como lida</strong> a última mensagem (mais antiga) da caixa de entrada da conta principal, o Thunderbird passou a reiniciar. Eu o abri novamente e deu tempo de marcá-la como não lida e assim deixei durante meses, embora aquilo me incomodasse. Não era possível marcá-la, selecioná-la ou deletá-la (a citada mensagem). Então tentei selecionar TODAS e marcar TODAS como lidas, daí em diante nunca mais consegui utilizar o Thunderbird, ele entra, fica alguns segundos e em seguida reinicia - e dá a tela de crash. Enviei vários relatórios descrevendo o problema, mas já desisti de escrever tudo toda vez. Então resolvi apelar à comunidade e aos desenvolvedores. Não há imagens que ilustrem o problema. </p>",thunderbird;performance-and-connectivity;,thunderbird,performance-and-connectivity,pt-BR,"",ivensmg
 1475060,2024-11-19 06:30:30 -0800,2024-11-19 06:30:30 -0800,Gat an error message when tryting to send email,"<p>When trying to send an email I get this error message:   We're sorry, but we can't send your email.  Either the subject matter, a link, or an attachment potentially contains spam, or phishing or malware.  Please check or edit your message and try sending it again. (6-1-3-2) ID (6722AF42024027E5). Please check the message and try again. The email in question is of course perfectly innocent.   I first got this a few days ago and had to resort to using online email, which is clunky as I cannot organise it like Thunderbird!  I tried closing everything down and starting again but with no result.  However the following day everything was back to normal.   Now it has happened again.   There must be a reason1 Any help or advice please would be much appreciated. Carol </p>",thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,"",carolofdawes1
 1475062,2024-11-19 06:35:12 -0800,2024-11-19 06:35:12 -0800,"Linux/XFCE, full-hd notebook, incorrect font sizes in received HTML e-mails","<p>I'm using a X13 ThinkPad with 1920x1080 resolution on a 13'3 display with Linux (Arch) and XFCE desktop. For the best results I've increased the XFCE's DPI to 134 and fonts sizes to 10. It looks like the fonts of the size ~13 without DPI change. It's fine, and applications like Firefox like those settings. </p><p>In Thunderbird I've set the font size (interface) to 12 and in Settings the default font sizes for Latin and Other Writing Systems to 12 (both) and finally the interface font as well as plain text email and HTML e-mails without font sizes specified explicitly look natively and perfectly.  </p><p>But there are some senders using clients that generate HTML e-mails and specify the font explicitly as 'font-size=12pt' in their body by default. The same as my 12 so everything should be fine. Unfortunately font in those e-mails is really HUUUUGE! I'm wondering if there is some setting that allows custom scaling but only the HTML messages. Or some pt to px custom scaling for HTML? Or some maximal size allowed in HTML? </p>",thunderbird;settings;,thunderbird,settings,en-US,"",marka.konto.prywatne
-1475063,2024-11-19 06:39:34 -0800,2024-11-19 06:39:34 -0800,email,<p>l suddenly am not receiving my email </p>,thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,"",a.nancyz1942
+1475063,2024-11-19 06:39:34 -0800,2024-11-19 15:26:08 -0800,l suddenly am not receiving my email,<p>l suddenly am not receiving my email </p>,thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,"",a.nancyz1942
 1475064,2024-11-19 06:43:53 -0800,2024-11-19 06:43:53 -0800,Threaded Replies Not Working,"<p>Whenever I reply to a message, the reply as well as the original appears in my inbox.  I thought it might be related to Threaded Replies, but that is set in Sort&gt;View to ""Unthreaded."" </p><p>How do I stop this?  I'd like to keep the original message I rec'd.  And if I need to see my reply I can go to 'Sent' folder.  I don't need each and every message in a back-and-forth filling my inbox. </p>",thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,"",egombrich
 1475069,2024-11-19 07:08:13 -0800,2024-11-19 09:04:49 -0800,Anmeldung nicht möglich,"<p>Durch einen Absturz am PC hatten sich viele Apps nicht mehr öffnen lassen . So auch Thunderbird . Ich habe 3 EMail-Konten , wobei Email&nbsp;: peterabler@t<a href=""http://-online.de"" rel=""nofollow"">-online.de</a> mir besonders wichtig ist , nun nicht mehr zu öffnen ist . Ich verbinde die EMails über PC und I Phon , was immer funktioniert hat . Leider akzeptiert Thunderbird auf dem PC nicht mehr mein Passwort . Was tun&nbsp;? </p>",thunderbird;passwords-and-sign-in;,thunderbird,passwords-and-sign-in,en-US,1688920;,peterabler
 1475071,2024-11-19 07:14:16 -0800,2024-11-19 07:14:16 -0800,Error when trying to send an email,"<p>I get this message when I attempt to send an email </p><p><br> Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded:  <a href=""http://resomta-a2p-646770.sys.comcast.net"" rel=""nofollow"">resomta-a2p-646770.sys.comcast.net</a> <a href=""http://resomta-a2p-646770.sys.comcast.net"" rel=""nofollow"">resomta-a2p-646770.sys.comcast.net</a> Excessive failed authentication, ESMTP server temporarily not available. </p>",thunderbird;email-and-messaging;,thunderbird,email-and-messaging,en-US,"",tachi2