#####For a demonstration of the Walkupinator in action, and a backstory to it's creation, check out: http://techblog.realestate.com.au/the-walkupinator-a-one-touch-ticket-logging-system/
Minimum Python Version: 2.7.3
Requirements:
-
Zendesk API Key
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Zendesk API user email
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Agent Id's for the assignees
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Card numbers for assignees
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SQL Server database details with user details in the table, containing: First Name, Last Name, Email address, Card PAN
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RFID card reader
Modules that need to be installed:
- requests
Config:
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Run pip -r requirements.txt
-
Input the above information into the respective spots in the data.json file.
Usage:
-
Run the script
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Scan a card.
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If the card is a user it will send a request to zendesk, if the card is an agent the script will assign all tickets going forward to that agent.
The MIT License (MIT)
Copyright (c) 2015 REA Group Ltd.
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.