diff --git a/channels/email/accounts/account-setup.rst b/channels/email/accounts/account-setup.rst index 9b0f1f18..59ec7310 100644 --- a/channels/email/accounts/account-setup.rst +++ b/channels/email/accounts/account-setup.rst @@ -193,33 +193,9 @@ Keep messages on server .. _email-experts-import-as: -Import as - .. figure:: /images/channels/email/account-setup-archive-import.png - :alt: “Import as” option in email account setup dialog - :align: center - :width: 40% - - How should old emails be imported? - - During the import process, Zammad treats **all messages** - (including ones you've already read from months or years ago) - as if they had been sent today: - senders will receive auto-replies and tickets are created with state "new" - for each message. - - Use this option to disable this behavior for messages more than two weeks - old. - - .. note:: This option may not be shown if: - - * all messages in your inbox are less than two weeks old - * you selected **Keep messages on server: Yes** - * you selected **Type: POP3** +Archive Mode + .. include:: ./archive-mode.rst - For more fine-grained control, - manually disable this and other :doc:`triggers ` - before adding an email account, - then turn them back on once all your messages have been imported. Email Outbound ^^^^^^^^^^^^^^ diff --git a/channels/email/accounts/archive-mode.rst b/channels/email/accounts/archive-mode.rst new file mode 100644 index 00000000..3e796e9d --- /dev/null +++ b/channels/email/accounts/archive-mode.rst @@ -0,0 +1,36 @@ + +.. figure:: /images/channels/email/account-setup-archive-import.png + :alt: Archive Mode dialog during email account setup + :align: center + :scale: 100% + + How should old emails be imported? + +During the process of setting up an email based channel, Zammad checks if emails +are present in the inbox. If Zammad detects at least one email, the archive +mode dialog is triggered and the archive mode is turned on by default. +This dialog is also present if you edit an existing email based channel. +The archive mode lets you: + +- Set an archive **cut-off time**, which means: older emails are imported in + archive mode, newer ones as standard tickets (including auto-reply messages + and in state "new"). +- Select a **target state** for the archived emails: in most cases you might + want to import these archived emails in "closed" state. However, if your + use case is different, you can choose another one which fits for you. + +By archiving emails, their creation date and time is preserved and no automatic +actions (e.g. trigger with auto-reply) will take place. If imported +as regular tickets, the date and time is always the time of the import. + +To import all emails as regular tickets, just turn the archive mode toggle off. + +.. danger:: + If you turn off the archive mode, Zammad treats **all emails** (even old ones) + as if they had been sent today. This means senders will receive + auto-replies and tickets are created with state "new" for each message. + +If you want to differentiate even more, you have to do it manually and +disable things like :doc:`triggers ` before adding an email +account, depending on your use case. + diff --git a/channels/google/basic-setup.rst b/channels/google/basic-setup.rst index 115d93d9..7465c0c7 100644 --- a/channels/google/basic-setup.rst +++ b/channels/google/basic-setup.rst @@ -171,6 +171,8 @@ Keep messages on server to clean out your inbox from time to time to keep it below its storage limit. +Archive Mode + .. include:: /channels/email/accounts/archive-mode.rst After successfully adding the Google account, you can adjust the default group Zammad is going to assign incoming new tickets to. diff --git a/channels/microsoft365-graph/accounts.rst b/channels/microsoft365-graph/accounts.rst index a91272ad..e74a3f42 100644 --- a/channels/microsoft365-graph/accounts.rst +++ b/channels/microsoft365-graph/accounts.rst @@ -134,9 +134,13 @@ After that, Zammad will ask you to assign a destination group. Select a group which should (initially) handle the incoming tickets of this channel. You can also specify a folder from which Zammad should fetch emails from. If you do so, make sure that the emails are routed to this folder somehow. Otherwise you won't -receive tickets. Leave it empty to fetch all emails from the inbox. Finally, -choose if fetched emails should remain on the server or not and confirm by -clicking the **Save** button. +receive tickets. Leave it empty to fetch all emails from the inbox. After that, +choose if fetched emails should remain on the server or not. + +Depending if there are already email messages in this account, the archive mode +dialog may be shown. + +.. include:: /channels/email/accounts/archive-mode.rst Now your channel is ready and can be used! If something doesn't work, have a look at the :doc:`common errors section `, where you can diff --git a/channels/microsoft365/accounts/account-setup.rst b/channels/microsoft365/accounts/account-setup.rst index d51e1763..529255cf 100644 --- a/channels/microsoft365/accounts/account-setup.rst +++ b/channels/microsoft365/accounts/account-setup.rst @@ -151,6 +151,9 @@ Keep messages on server to clean out your inbox from time to time to keep it below its storage limit. +Archive Mode + .. include:: /channels/email/accounts/archive-mode.rst + After adding the account After successfully adding the Microsoft 365 mail account, you can adjust the default group Zammad is going to assign incoming new tickets to. diff --git a/images/channels/email/account-setup-archive-import.png b/images/channels/email/account-setup-archive-import.png index 54892af2..2d6b4aea 100644 Binary files a/images/channels/email/account-setup-archive-import.png and b/images/channels/email/account-setup-archive-import.png differ diff --git a/locale/admin-docs.pot b/locale/admin-docs.pot index aeec0599..366949f9 100644 --- a/locale/admin-docs.pot +++ b/locale/admin-docs.pot @@ -8,7 +8,7 @@ msgid "" msgstr "" "Project-Id-Version: Zammad Admin Documentation pre-release\n" "Report-Msgid-Bugs-To: \n" -"POT-Creation-Date: 2025-01-13 11:43+0100\n" +"POT-Creation-Date: 2025-01-21 10:58+0100\n" "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n" "Last-Translator: FULL NAME \n" "Language-Team: LANGUAGE \n" @@ -333,7 +333,7 @@ msgstr "" #: ../channels/email/accounts/account-setup.rst:76 #: ../channels/email/accounts/account-setup.rst:125 -#: ../channels/email/accounts/account-setup.rst:251 +#: ../channels/email/accounts/account-setup.rst:227 #: ../channels/email/accounts/email-notification.rst:33 #: ../settings/security/password.rst:2 msgid "Password" @@ -341,7 +341,7 @@ msgstr "" #: ../channels/email/accounts/account-setup.rst:76 #: ../channels/email/accounts/account-setup.rst:125 -#: ../channels/email/accounts/account-setup.rst:249 +#: ../channels/email/accounts/account-setup.rst:225 #: ../channels/email/accounts/email-notification.rst:33 msgid "Your account password." msgstr "" @@ -398,7 +398,7 @@ msgid "In most cases, you want IMAP. (With POP3, you won't be able to :ref:`keep msgstr "" #: ../channels/email/accounts/account-setup.rst:116 -#: ../channels/email/accounts/account-setup.rst:241 +#: ../channels/email/accounts/account-setup.rst:217 #: ../channels/email/accounts/email-notification.rst:24 msgid "Host" msgstr "" @@ -413,7 +413,7 @@ msgid "Contact your email provider or system administrator if you don't know." msgstr "" #: ../channels/email/accounts/account-setup.rst:122 -#: ../channels/email/accounts/account-setup.rst:246 +#: ../channels/email/accounts/account-setup.rst:222 #: ../channels/email/accounts/email-notification.rst:30 #: ../misc/object-conditions/basics.rst:26 #: ../settings/security/third-party/microsoft.rst:68 @@ -454,7 +454,7 @@ msgid "STARTTLS" msgstr "" #: ../channels/email/accounts/account-setup.rst:142 -#: ../channels/email/accounts/account-setup.rst:265 +#: ../channels/email/accounts/account-setup.rst:241 #: ../manage/webhook/add.rst:72 #: ../settings/security/third-party/saml.rst:149 #: ../system/integrations/i-doit.rst:74 @@ -462,7 +462,7 @@ msgid "SSL verification" msgstr "" #: ../channels/email/accounts/account-setup.rst:137 -#: ../channels/email/accounts/account-setup.rst:259 +#: ../channels/email/accounts/account-setup.rst:235 msgid "Here you can decide if the certificate of the email server has to be verified or not (default: ``yes``). In case you are using custom certificates, please have a look at :doc:`how to add them to Zammad `." msgstr "" @@ -478,7 +478,7 @@ msgid "Please be aware that **turning off SSL verification is a security risk**. msgstr "" #: ../channels/email/accounts/account-setup.rst:149 -#: ../channels/email/accounts/account-setup.rst:256 +#: ../channels/email/accounts/account-setup.rst:232 #: ../channels/email/accounts/email-notification.rst:38 msgid "Port" msgstr "" @@ -510,7 +510,7 @@ msgid "If this folder does not receive incoming messages automatically, you may msgstr "" #: ../channels/email/accounts/account-setup.rst:194 -#: ../channels/google/basic-setup.rst:173 +#: ../channels/google/basic-setup.rst:172 #: ../channels/microsoft365/accounts/account-setup.rst:152 msgid "Keep messages on server" msgstr "" @@ -549,98 +549,136 @@ msgstr "" msgid "If you choose **yes** here, remember that it's your responsibility to clean out your inbox from time to time to keep it below its storage limit." msgstr "" -#: ../channels/email/accounts/account-setup.rst:222 -msgid "Import as" +#: ../channels/email/accounts/account-setup.rst:198 +#: ../channels/google/basic-setup.rst:175 +#: ../channels/microsoft365/accounts/account-setup.rst:155 +msgid "Archive Mode" msgstr "" #: ../channels/email/accounts/account-setup.rst:0 -msgid "“Import as” option in email account setup dialog" +#: ../channels/email/accounts/archive-mode.rst:7 +#: ../channels/google/basic-setup.rst:0 +#: ../channels/email/accounts/archive-mode.rst:7 +#: ../channels/microsoft365/accounts/account-setup.rst:0 +msgid "Archive Mode dialog during email account setup" msgstr "" -#: ../channels/email/accounts/account-setup.rst:202 +#: ../channels/email/accounts/archive-mode.rst:7 +#: ../channels/email/accounts/archive-mode.rst:7 +#: ../channels/email/accounts/archive-mode.rst:7 +#: ../channels/email/accounts/archive-mode.rst:7 +#: ../channels/email/accounts/archive-mode.rst:7 msgid "How should old emails be imported?" msgstr "" -#: ../channels/email/accounts/account-setup.rst:204 -msgid "During the import process, Zammad treats **all messages** (including ones you've already read from months or years ago) as if they had been sent today: senders will receive auto-replies and tickets are created with state \"new\" for each message." +#: ../channels/email/accounts/archive-mode.rst:9 +#: ../channels/email/accounts/archive-mode.rst:9 +#: ../channels/email/accounts/archive-mode.rst:9 +#: ../channels/email/accounts/archive-mode.rst:9 +#: ../channels/email/accounts/archive-mode.rst:9 +msgid "During the process of setting up an email based channel, Zammad checks if emails are present in the inbox. If Zammad detects at least one email, the archive mode dialog is triggered and the archive mode is turned on by default. This dialog is also present if you edit an existing email based channel. The archive mode lets you:" msgstr "" -#: ../channels/email/accounts/account-setup.rst:210 -msgid "Use this option to disable this behavior for messages more than two weeks old." +#: ../channels/email/accounts/archive-mode.rst:15 +#: ../channels/email/accounts/archive-mode.rst:15 +#: ../channels/email/accounts/archive-mode.rst:15 +#: ../channels/email/accounts/archive-mode.rst:15 +#: ../channels/email/accounts/archive-mode.rst:15 +msgid "Set an archive **cut-off time**, which means: older emails are imported in archive mode, newer ones as standard tickets (including auto-reply messages and in state \"new\")." msgstr "" -#: ../channels/email/accounts/account-setup.rst:213 -msgid "This option may not be shown if:" +#: ../channels/email/accounts/archive-mode.rst:18 +#: ../channels/email/accounts/archive-mode.rst:18 +#: ../channels/email/accounts/archive-mode.rst:18 +#: ../channels/email/accounts/archive-mode.rst:18 +#: ../channels/email/accounts/archive-mode.rst:18 +msgid "Select a **target state** for the archived emails: in most cases you might want to import these archived emails in \"closed\" state. However, if your use case is different, you can choose another one which fits for you." msgstr "" -#: ../channels/email/accounts/account-setup.rst:215 -msgid "all messages in your inbox are less than two weeks old" +#: ../channels/email/accounts/archive-mode.rst:22 +#: ../channels/email/accounts/archive-mode.rst:22 +#: ../channels/email/accounts/archive-mode.rst:22 +#: ../channels/email/accounts/archive-mode.rst:22 +#: ../channels/email/accounts/archive-mode.rst:22 +msgid "By archiving emails, their creation date and time is preserved and no automatic actions (e.g. trigger with auto-reply) will take place. If imported as regular tickets, the date and time is always the time of the import." msgstr "" -#: ../channels/email/accounts/account-setup.rst:216 -msgid "you selected **Keep messages on server: Yes**" +#: ../channels/email/accounts/archive-mode.rst:26 +#: ../channels/email/accounts/archive-mode.rst:26 +#: ../channels/email/accounts/archive-mode.rst:26 +#: ../channels/email/accounts/archive-mode.rst:26 +#: ../channels/email/accounts/archive-mode.rst:26 +msgid "To import all emails as regular tickets, just turn the archive mode toggle off." msgstr "" -#: ../channels/email/accounts/account-setup.rst:217 -msgid "you selected **Type: POP3**" +#: ../channels/email/accounts/archive-mode.rst:29 +#: ../channels/email/accounts/archive-mode.rst:29 +#: ../channels/email/accounts/archive-mode.rst:29 +#: ../channels/email/accounts/archive-mode.rst:29 +#: ../channels/email/accounts/archive-mode.rst:29 +msgid "If you turn off the archive mode, Zammad treats **all emails** (even old ones) as if they had been sent today. This means senders will receive auto-replies and tickets are created with state \"new\" for each message." msgstr "" -#: ../channels/email/accounts/account-setup.rst:219 -msgid "For more fine-grained control, manually disable this and other :doc:`triggers ` before adding an email account, then turn them back on once all your messages have been imported." +#: ../channels/email/accounts/archive-mode.rst:33 +#: ../channels/email/accounts/archive-mode.rst:33 +#: ../channels/email/accounts/archive-mode.rst:33 +#: ../channels/email/accounts/archive-mode.rst:33 +#: ../channels/email/accounts/archive-mode.rst:33 +msgid "If you want to differentiate even more, you have to do it manually and disable things like :doc:`triggers ` before adding an email account, depending on your use case." msgstr "" -#: ../channels/email/accounts/account-setup.rst:225 +#: ../channels/email/accounts/account-setup.rst:201 msgid "Email Outbound" msgstr "" -#: ../channels/email/accounts/account-setup.rst:232 +#: ../channels/email/accounts/account-setup.rst:208 msgid "Screenshot showing email setup outbound" msgstr "" -#: ../channels/email/accounts/account-setup.rst:232 +#: ../channels/email/accounts/account-setup.rst:208 msgid "Configuration dialog of email channel outbound" msgstr "" -#: ../channels/email/accounts/account-setup.rst:238 +#: ../channels/email/accounts/account-setup.rst:214 #: ../channels/email/accounts/email-notification.rst:21 msgid "Send mails via" msgstr "" -#: ../channels/email/accounts/account-setup.rst:235 +#: ../channels/email/accounts/account-setup.rst:211 #: ../channels/email/accounts/email-notification.rst:21 msgid "Choose from **SMTP** and **local MTA** (*e.g.,* Sendmail)." msgstr "" -#: ../channels/email/accounts/account-setup.rst:237 +#: ../channels/email/accounts/account-setup.rst:213 msgid "Local MTA (mail transfer agent) configuration is only available on self-hosted installations." msgstr "" -#: ../channels/email/accounts/account-setup.rst:241 +#: ../channels/email/accounts/account-setup.rst:217 #: ../channels/email/accounts/email-notification.rst:24 msgid "Your email server's hostname or IP address (*e.g.,* ``smtp.gmail.com``)." msgstr "" -#: ../channels/email/accounts/account-setup.rst:244 +#: ../channels/email/accounts/account-setup.rst:220 #: ../channels/email/accounts/email-notification.rst:27 msgid "Your account login/username." msgstr "" -#: ../channels/email/accounts/account-setup.rst:246 -#: ../channels/email/accounts/account-setup.rst:251 +#: ../channels/email/accounts/account-setup.rst:222 +#: ../channels/email/accounts/account-setup.rst:227 msgid "Leave blank to use the same value from incoming account setup." msgstr "" -#: ../channels/email/accounts/account-setup.rst:254 +#: ../channels/email/accounts/account-setup.rst:230 #: ../channels/email/accounts/email-notification.rst:36 msgid "Your email server's port (usu. ``587`` or ``465``)." msgstr "" -#: ../channels/email/accounts/account-setup.rst:256 +#: ../channels/email/accounts/account-setup.rst:232 #: ../channels/email/accounts/email-notification.rst:38 msgid "Zammad will detect and enable SSL/STARTTLS support automatically." msgstr "" -#: ../channels/email/accounts/account-setup.rst:268 +#: ../channels/email/accounts/account-setup.rst:244 msgid "Verification" msgstr "" @@ -648,15 +686,15 @@ msgstr "" msgid "Email account verification step" msgstr "" -#: ../channels/email/accounts/account-setup.rst:274 +#: ../channels/email/accounts/account-setup.rst:250 msgid "As a final step, Zammad sends a test email from your own account, to your own account, and to ``verify-external-smtp-sending@discard.zammad.org`` which discards the test mail right away." msgstr "" -#: ../channels/email/accounts/account-setup.rst:278 +#: ../channels/email/accounts/account-setup.rst:254 msgid "We've created a `landing page for discard.zammad.org `_ which describes the backgrounds as well." msgstr "" -#: ../channels/email/accounts/account-setup.rst:283 +#: ../channels/email/accounts/account-setup.rst:259 msgid "This this Zammad ensures that your email account is capable of sending internal and external - once this is verified the setup process is complete! 🎉" msgstr "" @@ -678,9 +716,9 @@ msgstr "" msgid "For this reason make sure to also adjust each affected :doc:`groups setting `." msgstr "" -#: ../channels/email/accounts/account-setup.rst:289 -#: ../channels/google/basic-setup.rst:231 -#: ../channels/microsoft365/accounts/account-setup.rst:170 +#: ../channels/email/accounts/account-setup.rst:265 +#: ../channels/google/basic-setup.rst:233 +#: ../channels/microsoft365/accounts/account-setup.rst:173 #: ../settings/security/third-party/saml.rst:186 #: ../system/integrations/cti/includes/troubleshooting.include.rst:2 #: ../system/integrations/cti/includes/troubleshooting.include.rst:2 @@ -693,7 +731,7 @@ msgstr "" msgid "Troubleshooting" msgstr "" -#: ../channels/email/accounts/account-setup.rst:291 +#: ../channels/email/accounts/account-setup.rst:267 msgid ":ref:`Is a custom incoming mail folder to blame? `" msgstr "" @@ -791,14 +829,14 @@ msgstr "" #: ../channels/email/accounts/managing-accounts.rst:21 #: ../channels/email/accounts/managing-accounts.rst:21 -#: ../channels/microsoft365/accounts/account-setup.rst:163 +#: ../channels/microsoft365/accounts/account-setup.rst:166 #: ../channels/email/accounts/managing-accounts.rst:21 msgid "Only **active** groups will be displayed." msgstr "" #: ../channels/email/accounts/managing-accounts.rst:23 #: ../channels/email/accounts/managing-accounts.rst:23 -#: ../channels/microsoft365/accounts/account-setup.rst:165 +#: ../channels/microsoft365/accounts/account-setup.rst:168 #: ../channels/email/accounts/managing-accounts.rst:23 msgid "Changing this setting will not reassign existing tickets to the new group." msgstr "" @@ -3452,44 +3490,44 @@ msgstr "" msgid "Specify which folder (or *label*) to fetch from, or leave empty to fetch from ``INBOX``. If specifying a nested folder, be sure to use the full path, e.g. ``Inquiries/Tech-Support``." msgstr "" -#: ../channels/google/basic-setup.rst:175 +#: ../channels/google/basic-setup.rst:177 msgid "After successfully adding the Google account, you can adjust the default group Zammad is going to assign incoming new tickets to." msgstr "" -#: ../channels/google/basic-setup.rst:183 +#: ../channels/google/basic-setup.rst:185 msgid "Only **active** groups will be displayed. Changing this setting will not reassign existing tickets to the new group." msgstr "" -#: ../channels/google/basic-setup.rst:189 +#: ../channels/google/basic-setup.rst:191 msgid "Migrate from Email Channel" msgstr "" -#: ../channels/google/basic-setup.rst:192 +#: ../channels/google/basic-setup.rst:194 msgid "Convert Email Channel to Google Channel" msgstr "" -#: ../channels/google/basic-setup.rst:194 +#: ../channels/google/basic-setup.rst:196 msgid "Zammad provides a migration logic that allows you to migrate existing Google accounts from an email channel into a Google channel." msgstr "" -#: ../channels/google/basic-setup.rst:197 +#: ../channels/google/basic-setup.rst:199 #: ../channels/microsoft365/accounts/migrate-from-email-channel.rst:7 msgid "🧐 **Zammad is expecting specific settings**" msgstr "" -#: ../channels/google/basic-setup.rst:199 +#: ../channels/google/basic-setup.rst:201 msgid "In order for Zammad to display the migration option, it expects the channels hostname to be ``imap.gmail.com`` for IMAP and ``smtp.gmail.com`` for SMTP." msgstr "" -#: ../channels/google/basic-setup.rst:202 +#: ../channels/google/basic-setup.rst:204 msgid "The easiest way to start the migration is to :ref:`register-oauth-google` for your Google accounts before migrating. However, if you don't, Zammad will ask you to provide your app credentials before allowing you to continue." msgstr "" -#: ../channels/google/basic-setup.rst:206 +#: ../channels/google/basic-setup.rst:208 msgid "If you're ready to go, simply click on the *Migrate now!* button in the red banner of the email channel in question. Zammad will redirect you to Google and request you to authenticate and consent to said account." msgstr "" -#: ../channels/google/basic-setup.rst:210 +#: ../channels/google/basic-setup.rst:212 msgid "After you pressed next you'll be redirect to Zammad's Google channel overview. Your channel, if successful, is now migrated to an Google channel." msgstr "" @@ -3498,45 +3536,45 @@ msgstr "" msgid "Migrate an existing email channel to Google" msgstr "" -#: ../channels/google/basic-setup.rst:218 +#: ../channels/google/basic-setup.rst:220 #: ../channels/microsoft365/accounts/migrate-from-email-channel.rst:31 msgid "Rolling Back the Migration" msgstr "" -#: ../channels/google/basic-setup.rst:220 +#: ../channels/google/basic-setup.rst:222 #: ../channels/microsoft365/accounts/migrate-from-email-channel.rst:33 msgid "In case something went wrong, Zammad allows you to roll back the migration for up to 7 days. For this time period Zammad will remember your original credentials and restore it if needed. These information will be removed entirely after 7 days." msgstr "" -#: ../channels/google/basic-setup.rst:235 +#: ../channels/google/basic-setup.rst:237 msgid "My OAuth credentials stopped working" msgstr "" -#: ../channels/google/basic-setup.rst:234 +#: ../channels/google/basic-setup.rst:236 msgid "Did you recently change your Google password? Google invalidates all your OAuth tokens whenever you change it." msgstr "" -#: ../channels/google/basic-setup.rst:249 +#: ../channels/google/basic-setup.rst:251 msgid "How to use the Gmail account for outgoing system notifications?" msgstr "" -#: ../channels/google/basic-setup.rst:238 +#: ../channels/google/basic-setup.rst:240 msgid "On **subscription/cloud-hosted instances**, you can't do that. Notifications will always come from “Notification Master ”." msgstr "" -#: ../channels/google/basic-setup.rst:242 +#: ../channels/google/basic-setup.rst:244 msgid "On **self-hosted instances**, we still don't recommend it. Using a Gmail account for automated, outgoing messages is risky: users who exceed Google's `email sending limits `_ can have their accounts suspended." msgstr "" -#: ../channels/google/basic-setup.rst:248 +#: ../channels/google/basic-setup.rst:250 msgid "Set up a generic :doc:`email channel ` instead and use the :ref:`Email Notification ` setting." msgstr "" -#: ../channels/google/basic-setup.rst:252 +#: ../channels/google/basic-setup.rst:254 msgid "I successfully added my account, but Zammad isn't fetching new emails" msgstr "" -#: ../channels/google/basic-setup.rst:252 +#: ../channels/google/basic-setup.rst:254 msgid "If you specified a :ref:`custom folder/label to fetch from `, are you sure incoming mail is arriving in that folder?" msgstr "" @@ -3831,31 +3869,35 @@ msgid "Screenshot shows Zammad's dialog for account configuration." msgstr "" #: ../channels/microsoft365-graph/accounts.rst:133 -msgid "After that, Zammad will ask you to assign a destination group. Select a group which should (initially) handle the incoming tickets of this channel. You can also specify a folder from which Zammad should fetch emails from. If you do so, make sure that the emails are routed to this folder somehow. Otherwise you won't receive tickets. Leave it empty to fetch all emails from the inbox. Finally, choose if fetched emails should remain on the server or not and confirm by clicking the **Save** button." +msgid "After that, Zammad will ask you to assign a destination group. Select a group which should (initially) handle the incoming tickets of this channel. You can also specify a folder from which Zammad should fetch emails from. If you do so, make sure that the emails are routed to this folder somehow. Otherwise you won't receive tickets. Leave it empty to fetch all emails from the inbox. After that, choose if fetched emails should remain on the server or not." msgstr "" -#: ../channels/microsoft365-graph/accounts.rst:141 +#: ../channels/microsoft365-graph/accounts.rst:140 +msgid "Depending if there are already email messages in this account, the archive mode dialog may be shown." +msgstr "" + +#: ../channels/microsoft365-graph/accounts.rst:145 msgid "Now your channel is ready and can be used! If something doesn't work, have a look at the :doc:`common errors section `, where you can find common errors related to the M365 configuration." msgstr "" -#: ../channels/microsoft365-graph/accounts.rst:147 +#: ../channels/microsoft365-graph/accounts.rst:151 msgid "Re-Authenticate" msgstr "" -#: ../channels/microsoft365-graph/accounts.rst:149 +#: ../channels/microsoft365-graph/accounts.rst:153 msgid "If your token got invalid, you have to replace the token due to other reasons, you want to use a shared mailbox with another user, you can use the **Re-Authenticate** button." msgstr "" -#: ../channels/microsoft365-graph/accounts.rst:153 +#: ../channels/microsoft365-graph/accounts.rst:157 msgid "In case you are using an user mailbox, the new user has to match the existing one, otherwise it will result in a user mismatch error. In this case, you should delete the channel and add a new account." msgstr "" -#: ../channels/microsoft365-graph/accounts.rst:158 +#: ../channels/microsoft365-graph/accounts.rst:162 #: ../channels/microsoft365/common-errors.rst:71 msgid "Request Admin Consent" msgstr "" -#: ../channels/microsoft365-graph/accounts.rst:160 +#: ../channels/microsoft365-graph/accounts.rst:164 msgid "It is possible to request the permissions via admin consent. In this case Zammad will request necessary permissions for you from your admin, and then your admin (if it's not the same user as you) can accept them on Microsoft side. Trigger this process via the **Request Admin Consent** button in Zammad." msgstr "" @@ -4190,31 +4232,31 @@ msgstr "" msgid "(With this option, Zammad will only import unread messages. This means Zammad may miss messages if the mailbox is externally modified.)" msgstr "" -#: ../channels/microsoft365/accounts/account-setup.rst:167 +#: ../channels/microsoft365/accounts/account-setup.rst:170 msgid "After adding the account" msgstr "" -#: ../channels/microsoft365/accounts/account-setup.rst:155 +#: ../channels/microsoft365/accounts/account-setup.rst:158 msgid "After successfully adding the Microsoft 365 mail account, you can adjust the default group Zammad is going to assign incoming new tickets to." msgstr "" -#: ../channels/microsoft365/accounts/account-setup.rst:175 +#: ../channels/microsoft365/accounts/account-setup.rst:178 msgid "I successfully added my account, but Zammad isn't fetching new email" msgstr "" -#: ../channels/microsoft365/accounts/account-setup.rst:173 +#: ../channels/microsoft365/accounts/account-setup.rst:176 msgid "If you specified a :ref:`custom folder/label to fetch from `, are you sure incoming mail is arriving in that folder?" msgstr "" -#: ../channels/microsoft365/accounts/account-setup.rst:183 +#: ../channels/microsoft365/accounts/account-setup.rst:186 msgid "My mailbox was working fine but suddenly it fails with ``EXPUNGE FAILED``" msgstr "" -#: ../channels/microsoft365/accounts/account-setup.rst:178 +#: ../channels/microsoft365/accounts/account-setup.rst:181 msgid "This is a Microsoft 365 specific issue which you have to solve with Microsoft. However, you can have a look at `Microsofts documentation `_ which might allow you to solve the issue on your own." msgstr "" -#: ../channels/microsoft365/accounts/account-setup.rst:183 +#: ../channels/microsoft365/accounts/account-setup.rst:186 msgid "As soon as the issue has been fixed, the Zammad channel will recover automatically." msgstr ""