Android 11 Wisepad 3 unable to update reader software

[Anlim]

Summary

Android 11 Wisepad 3 connection unstable when reader software update.

Code to reproduce

Unable to reproduce

Android version

Android 11

Impacted devices (Android devices or readers)

Android 11
Wisepad 3

SDK version

com.stripe:stripeterminal:2.23.4

Other information

connection way connectUsbReader

Terminal.getInstance().connectUsbReader(reader,
                    new ConnectionConfiguration.UsbConnectionConfiguration(<locationId>, false, null),
                    usbReaderListener, readerConnectCallBack)

2024-12-20 02:59:21:896  StripePay  onStartInstallingUpdate = 
2024-12-20 02:59:25:242  StripePay  onReportReaderSoftwareUpdateProgress = 0.0066326526
2024-12-20 02:59:28:046  StripePay  onReportReaderSoftwareUpdateProgress = 0.033163264
2024-12-20 02:59:28:052  StripePay  onReportReaderSoftwareUpdateProgress = 0.04642857
2024-12-20 02:59:28:168  StripePay  onReportReaderSoftwareUpdateProgress = 0.05306122
2024-12-20 02:59:33:064  StripePay  onReportReaderSoftwareUpdateProgress = 0.0994898
2024-12-20 02:59:34:066  StripePay  onReportReaderSoftwareUpdateProgress = 0.13265306
2024-12-20 02:59:35:070  StripePay  onFinishInstallingUpdate = com.stripe.stripeterminal.external.models.ReaderSoftwareUpdate@ed7edbe==e==com.stripe.stripeterminal.external.models.TerminalException: Not connected to reader
2024-12-20 02:59:35:109  StripePay  ConnectionStatusChange = NOT_CONNECTED, posConnectListener = null, Thread ID: 99
2024-12-20 02:59:35:113  StripePay  connect failure = com.stripe.stripeterminal.external.models.TerminalException: Not connected to reader
2024-12-20 02:59:35:114  StripePay  connect failure = INTEGRATION_ERROR.NOT_CONNECTED_TO_READER
2024-12-20 02:59:35:115  StripePay  connect failure = null
2024-12-20 02:59:35:115  StripePay  connect failure = Not connected to reader

[xiaoshen-stripe]

Hi there,
Thank you for logging a ticket.

Android SDK v2 has reached its end of support date and is no longer being maintained.
Please consider updating to the newest SDK to take advantage of the improvements.

Thank you

[Anlim]

Thanks for your reply.

We have a large number of devices running Android 7, so we need to continue using v2.

We can only try to update to v3 on Android 11 devices.