Disappearing Pictures in Chat History Due to Storage Management

[farmobile1]

Bug description:
Many pictures I sent and received in a specific Signal chat on iOS have disappeared from the chat history, showing the message “original message not found.” Not sure why it happens, but I assume these images have been removed as part of “storage management” due to low device storage. However, the person on the other end of the chat still has all the pictures in their Signal chat history.

Steps to reproduce:
• Use Signal on iOS with limited device storage.
• Send and receive media (pictures) in a chat.
• Observe that older pictures eventually disappear from the chat history.

Actual result:
Older pictures are no longer visible in the chat history on my device, replaced by “original message not found.”

Expected result:
The pictures should remain in the chat history or provide an option to restore them if they were removed due to storage management.

Screenshots:
None available as the issue involves missing images.

Device info:
Device: iPhone 15
iOS version: 18.2
Signal version: 7.41.3 (520)

Link to debug log:
No log available.

If this requires additional logs or details, I’m happy to provide them. Let me know if there’s a way to recover the pictures from the chat partner’s history.

[duck574]

The same happened to me today. I hope the pictures can be recovered.

[SPie]

Not sure if this is a related issue, but on my wife's iPhone something similar happened. But she doesn't see any message, it just looks like no picture was sent at all.
This happened to all media, in all chats, sent before October 2024.

Device Info:
Device: iPhone 12
iOS Version: 16.3.1
Signal Version: 7.41.3 (520)

[duck574]

Hi, Yes, it’s exactly the same issue. I contacted Signal support and they say they are aware of this issue that some attachments temporarily fail to render on the latest version of the app but should reappear after the app has completed an on-device database migration and bugfix. They suggested I should keep my phone connected to a charger overnight but it didn’t help. So I hope they’ll be able to find another solution.