diff --git a/apps/passport-server/resources/one-click-page/error.html b/apps/passport-server/resources/one-click-page/error.html
index 3624fc3cf3..d63c492d95 100644
--- a/apps/passport-server/resources/one-click-page/error.html
+++ b/apps/passport-server/resources/one-click-page/error.html
@@ -267,7 +267,7 @@
 
     contactSupportBtn.onclick = function (e) {
       window.open(
-        `mailto:{{zupassSupport}}?subject=Ticket Support ({{email}})&body=Hi, I'd like to request support on finding my ticket in Zupass. My email(s) are listed in the subject of this email.`
+        `mailto:{{zupassSupport}}?subject=Ticket Support #{{orderCode}} ({{email}})&body=Hi, I'd like to request support on finding my ticket in Zupass. My email(s) are listed in the subject of this email.`
       );
     }
 
diff --git a/apps/passport-server/src/routing/routes/genericIssuanceRoutes.ts b/apps/passport-server/src/routing/routes/genericIssuanceRoutes.ts
index 4941058c9b..893bf9b63d 100644
--- a/apps/passport-server/src/routing/routes/genericIssuanceRoutes.ts
+++ b/apps/passport-server/src/routing/routes/genericIssuanceRoutes.ts
@@ -867,7 +867,8 @@ export function initGenericIssuanceRoutes(
         const file = await readFileWithCache(errorFilePath);
         const rendered = Mustache.render(file, {
           zupassSupport: ZUPASS_SUPPORT_EMAIL,
-          email: email
+          email: email,
+          orderCode: code
         });
         res.send(rendered);
       }