sound-files.md

description
Adding/Creating Audio Files in MikoPBX

Sound files

Uploading a sound file to the PBX

{% hint style="warning" %} Supported file format .mp3 and .wav {% endhint %}

Audio files in MikoPBX are used in various call scenarios and interactive voice menus (In IVR menu, during non-working hours, in call queues, for various system notifications, and in hold music.) to play voice greetings or notify customers.

The list of available sound files is displayed in the "Telephony" -> "Sound files".

"Sound files" section

To add a new sound file, click "Add a new sound file".

"add a new sound file" button

Click "Upload a new file" and select a sound file.

"Upload a new file" button

Correct the file name if necessary.

The name of the recording file

Save settings

"Save settings" button

{% hint style="info" %} When working over the https protocol, it is possible to record an audio file using a microphone. {% endhint %}

"Start recording" button

Sound files are stored on the PBX along the path /storage/usbdisk1/mikopbx/media/custom

Music on hold

{% hint style="warning" %} The function is available starting from version 2020.2.XXX {% endhint %}

If a client gets into a queue during a call or is waiting for redirection, the PBX plays a melody for him. It is possible to download your own tunes for listening while waiting.

You can do this on the "Music on Hold" tab as described above.

"Music on hold" tab