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Integrate Twilio without Grafana cloud connection #3660

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donghoon-lee-mrt opened this issue Jan 10, 2024 · 2 comments
Closed

Integrate Twilio without Grafana cloud connection #3660

donghoon-lee-mrt opened this issue Jan 10, 2024 · 2 comments
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@donghoon-lee-mrt
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What would you like to see!

We're using Grafana Oncall OSS, we'd like to send phone call or SMS with Twilio without Grafana cloud integration.
Also I'm wondering the reason why grafana OSS needs Grafana cloud integration for twilio setup. I think Grafana OSS could call Twilio directly with SID and Auth Token setup in Grafana OSS itself.

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Anything else to add?

AFAIK, I understand we still need to relay phone call or SMS traffic to grafana cloud to send API call to Twilio. Below is the article I referred to.
https://grafana.com/docs/grafana-cloud/alerting-and-irm/oncall/notify/phone-calls-sms/

@donghoon-lee-mrt donghoon-lee-mrt added the feature request New feature or request label Jan 10, 2024
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The current version of Grafana OnCall, at the time this issue was opened, is v1.3.83. If your issue pertains to an older version of Grafana OnCall, please be sure to list it in the PR description. Thank you 😄!

@donghoon-lee-mrt
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It has been resolved because I little bit misunderstood that feature, finally I can setup twilio setup without grafana cloud connection.

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