Slack notifications not working

[jdziat]

What went wrong?

What happened:
Installed grafana-oncall into our environment using the provided helm charts. Enabled the slack chat ops integration. Setup a default channel and teams with users that have channels setup for notifications. Created an alert group. No slack notifications were triggered.

What did you expect to happen:

A slack notification gets sent to the selected channel depending on the escalation rules.

How do we reproduce it?

1. Setup Grafana Self Hosted with helm chart
2. Setup Grafana On Call with helm chart
3. Install/Configure Chat Ops integration
4. Attempt to use the alerting

Grafana OnCall Version

1.3.47

Product Area

Alert Flow & Configuration, Chatops

Grafana OnCall Platform?

Kubernetes

User's Browser?

Google Chrome

Anything else to add?

Grafana On Call returning a 404 when trying to access: https://grafana.ltvops.com/api/plugins/grafana-incident-app/settings

[jdziat]

I had to add/update the environment variables on the celery / engine to have:

  REDIS_PROTOCOL: rediss
  SLACK_SLASH_COMMAND_NAME: /escalate

In order for this to work properly