diff --git a/src/components/common/state-machine/state-machine.ts b/src/components/common/state-machine/state-machine.ts
index d91085a30..14f475627 100644
--- a/src/components/common/state-machine/state-machine.ts
+++ b/src/components/common/state-machine/state-machine.ts
@@ -59,6 +59,8 @@ const USER_JOURNEY_EVENTS = {
   COMMON_PASSWORD_AND_AIS_STATUS: "COMMON_PASSWORD_AND_AIS_STATUS",
   IPV_REVERIFICATION_INIT: "IPV_REVERIFICATION_INIT",
   IPV_REVERIFICATION_COMPLETED: "IPV_REVERIFICATION_COMPLETED",
+  IPV_REVERIFICATION_INCOMPLETE_OR_UNAVAILABLE:
+    "IPV_REVERIFICATION_INCOMPLETE_OR_UNAVAILABLE",
 };
 
 const authStateMachine = createMachine(
@@ -744,8 +746,16 @@ const authStateMachine = createMachine(
               target: [PATH_NAMES.GET_SECURITY_CODES],
             },
           ],
+          [USER_JOURNEY_EVENTS.IPV_REVERIFICATION_INCOMPLETE_OR_UNAVAILABLE]: [
+            {
+              target: [PATH_NAMES.CANNOT_CHANGE_SECURITY_CODES],
+            },
+          ],
         },
       },
+      [PATH_NAMES.CANNOT_CHANGE_SECURITY_CODES]: {
+        type: "final",
+      },
     },
   },
   {
diff --git a/src/components/ipv-callback/ipv-callback-controller.ts b/src/components/ipv-callback/ipv-callback-controller.ts
index 03dd2c092..56c747e61 100644
--- a/src/components/ipv-callback/ipv-callback-controller.ts
+++ b/src/components/ipv-callback/ipv-callback-controller.ts
@@ -10,7 +10,6 @@ import { reverificationResultService } from "./reverification-result-service";
 import { BadRequestError } from "../../utils/error";
 import { getNextPathAndUpdateJourney } from "../common/constants";
 import { USER_JOURNEY_EVENTS } from "../common/state-machine/state-machine";
-import { PATH_NAMES } from "../../app.constants";
 
 export function ipvCallbackGet(
   service: ReverificationResultInterface = reverificationResultService()
@@ -53,7 +52,15 @@ export function ipvCallbackGet(
           REVERIFICATION_ERROR_CODE.IDENTITY_CHECK_INCOMPLETE,
         ].includes(failedResponse.data.failure_code)
       ) {
-        return res.redirect(PATH_NAMES.CANNOT_CHANGE_SECURITY_CODES);
+        return res.redirect(
+          await getNextPathAndUpdateJourney(
+            req,
+            req.path,
+            USER_JOURNEY_EVENTS.IPV_REVERIFICATION_INCOMPLETE_OR_UNAVAILABLE,
+            {},
+            sessionId
+          )
+        );
       }
       throw new Error(failedResponse.data.failure_code);
     }
diff --git a/src/components/ipv-callback/ipv-callback-routes.ts b/src/components/ipv-callback/ipv-callback-routes.ts
index 08f23b98a..ae698226f 100644
--- a/src/components/ipv-callback/ipv-callback-routes.ts
+++ b/src/components/ipv-callback/ipv-callback-routes.ts
@@ -20,6 +20,7 @@ router.get(
 router.get(
   PATH_NAMES.CANNOT_CHANGE_SECURITY_CODES,
   validateSessionMiddleware,
+  allowUserJourneyMiddleware,
   cannotChangeSecurityCodesGet
 );
 
diff --git a/src/components/ipv-callback/tests/ipv-callback-integration.test.ts b/src/components/ipv-callback/tests/ipv-callback-integration.test.ts
index 1793e1c47..797b37377 100644
--- a/src/components/ipv-callback/tests/ipv-callback-integration.test.ts
+++ b/src/components/ipv-callback/tests/ipv-callback-integration.test.ts
@@ -61,4 +61,25 @@ describe("Integration:: ipv callback", () => {
       }
     );
   });
+
+  it("should redirect to CANNOT_CHANGE_SECURITY_CODES when the reverification result is successful", async () => {
+    nock(baseApi)
+      .post(API_ENDPOINTS.REVERIFICATION_RESULT)
+      .once()
+      .reply(200, { success: false, failure_code: "no_identity_available" });
+
+    const requestPath = PATH_NAMES.IPV_CALLBACK + "?code=" + "12345";
+
+    await request(
+      app,
+      (test) =>
+        test
+          .get(requestPath)
+          .expect(302)
+          .expect("Location", PATH_NAMES.CANNOT_CHANGE_SECURITY_CODES),
+      {
+        expectAnalyticsPropertiesMatchSnapshot: false,
+      }
+    );
+  });
 });