diff --git a/src/containers/Ticket/TicketList/TicketList.tsx b/src/containers/Ticket/TicketList/TicketList.tsx
index 197703d2c..2e37e41c5 100644
--- a/src/containers/Ticket/TicketList/TicketList.tsx
+++ b/src/containers/Ticket/TicketList/TicketList.tsx
@@ -119,8 +119,12 @@ export const TicketList = () => {
     {
       icon: <ChatIcon />,
       parameter: 'contact',
-      dialog: (contact: any) => {
-        window.open(`chat/${contact.id}`);
+      dialog: (contact: any, item: any) => {
+        if (item.messageNumber) {
+          window.open(`chat/${contact.id}?search=${item.messageNumber}`);
+        } else {
+          window.open(`chat/${contact.id}`);
+        }
       },
       label: t('Send Message'),
     },
diff --git a/src/graphql/queries/Ticket.ts b/src/graphql/queries/Ticket.ts
index 4b1dc3963..429aad38f 100644
--- a/src/graphql/queries/Ticket.ts
+++ b/src/graphql/queries/Ticket.ts
@@ -14,6 +14,7 @@ export const TICKET_LIST_QUERY = gql`
       status
       topic
       updatedAt
+      messageNumber
       user {
         id
         name