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"Use accessibility" no longer detects when Accessibility service is turned ON for Bitwarden #4601

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WilliamKimball0 opened this issue Jan 21, 2025 · 4 comments
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@WilliamKimball0
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WilliamKimball0 commented Jan 21, 2025

Steps To Reproduce

Bug appeared when the app was updated to the new design version.

  1. Go to 'Settings -> Autofill'
  2. Click on 'Use accessibility' (when turned OFF)
  3. App navigates to the Android native Accessibility service setting view. Regardless of the intial state of Accessibility service for Bitwarden, and the state of it on user action (turning it on), the "Use accessibility" will not turn ON in the app.

Expected Result

The app detects the accessibility service to be set ON for Bitwarden in Android setting.

Actual Result

The app doesn't detect the accessibility service state and the "Use accessibility" stays OFF no matter what the user does.

Screenshots or Videos

screen-20250122-113947.mp4.2.mp4

Additional Context

Tried re-installing the app, with no change to the issue.

Build Version

2025.1.0

What server are you connecting to?

EU

Self-host Server Version

No response

Environment Details

  • Device: Google Pixel 8 Pro
  • OS: Graphene OS (2025011500)

Issue Tracking Info

  • I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.
@bitwarden-bot
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Thank you for your report! We've added this to our internal board for review.
ID: PM-17367

@daniellbw
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Hi there,

Thank you for your report!

I have managed to spot these two issues(#4586) and (#4224) where users are experiencing similar behaviour.

If you wish to add any further information/screenshots/recordings etc., please feel free to do so at any time - our engineering team will be happy to review these.

Thanks once again!

@WilliamKimball0
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Hi there,

Thank you for your report!

I have managed to spot these two issues(#4586) and (#4224) where users are experiencing similar behaviour.

If you wish to add any further information/screenshots/recordings etc., please feel free to do so at any time - our engineering team will be happy to review these.

Thanks once again!

I added a video recording where it's shown how the "use accessibility" setting is disabled despite the service being turned ON for Bitwarden and then explicitly turning it off and on again with no change.

@owocado
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owocado commented Jan 25, 2025

I am experiencing the same issue.
Version 2025.1.0 (Android 15)

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