Shared Accounts Ask for Premium When Already Subscribed

[tnonate]

Steps To Reproduce

1. Be a Premium subscriber (requires two premium accounts)
2. Create a shared collection
3. Put a login in that collection with a 2FA seed

Expected Result

Be able to see and share 2FA seeds

Actual Result

See message in the TOTP field that says "Premium Subscription Required"

Screenshots or Videos

Additional Context

No response

Build Version

2025.10

What server are you connecting to?

US

Self-host Server Version

No response

Environment Details

• Device: Google Pixel 6a
• OS: Calyx OS & Stock Android 15

Issue Tracking Info

• I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[bitwarden-bot]

Thank you for your report! We've added this to our internal board for review.
ID: PM-17224

[Supernova4422]

I've been experiencing this issue as well. Absolutely infuriating and anxiety inducing given how crucial logins can be.

[SergeantConfused]

Hello @tnonate,

Thank you for this report. Just to make sure that you and I are on the same page, in this setup, you have two Premium individual Bitwarden accounts associated with the same Free-type organization, and the vault item in question is inside the organizational vault?

Thank you,

[pcartwright81]

There are some Android users that were sent by support over to my issue, but they should have been here. Here are 4 examples.
bitwarden/clients#12458 (comment)
bitwarden/clients#12458 (comment)
bitwarden/clients#12458 (comment)
bitwarden/clients#12458 (comment)

[pcartwright81]

TOTP which is a paid feature is systematically being broken on all platforms with no acknowledgement or resolution. My issue has been open for almost a month.

[tnonate]

@SergeantConfused

Just to make sure that you and I are on the same page, in this setup, you have two Premium individual Bitwarden accounts associated with the same Free-type organization, and the vault item in question is inside the organizational vault?

Yes. The TOTP used to show up just fine. I'm not sure exactly how long this has been broken, but it's very recent. I only recently noticed this wasn't working. It still works fine on desktop, but it's a bit disruptive when I'm out and about without my computer.

[314eter]

I had the same issue, which makes the Android app completely unusable if you're using TOTP for most accounts. As a workaround, you can uninstall the app and install the 2024.12.0 APK from https://github.com/bitwarden/android/releases/tag/v2024.12.0.

[GHM3434]

I have the same issue on desktop browser extension self hosted directly after the UI update I got today. TOTP code field only has premium button and I can't see or copy and TOTP codes to login to my accounts. I am using family subscription.

This is getting bad.. first auto-copy TOTP to clipboard stopped working months ago and now the TOTOP feature is COMPLETELY broken for me.

[tnonate]

Update: discovered tonight that I cannot delete the entry. I can make edits, but can't delete.

[telorand]

I am also experiencing the same issue. It's an Individual Premium subscription sharing passwords with an Individual Free account (which obviously can't see the TOTP anyway) via a free Organization. Like OP, the issue is only present on Android and otherwise works fine on Desktop, Firefox Extension, and the Web App.

Device: Pixel 9
OS: Android 15
App Version: 2025.1.0 (19622)

[ROosterloo1988]

Also here the same problem with android

[bsteimel]

Same problem here, broke with the latest large UI changes. There is no option to copy TOCP on the search page and when you go into the item it says premium subscription required. I have had to revert back to Authy for Android.
App version 2025.1.0 (19622)
📱 google Pixel 6

Thanks for posting the previous version APK this will have to be my solution for my upcoming business trip, i don't want to be away from a browser. My authy isn't entirely updated.

[cksapp]

P.S. this appears to be a result of #4390

[gnownairb95]

P.S. this appears to be a result of #4390

So it appears that it's a deliberate change to make the experience for premium users worse? That's very unfortunate.

[rbeede]

Odd, that would seem to contradict this page though:

https://bitwarden.com/help/password-manager-plans/#compare-personal-plans

*Integrated authenticator (TOTP)
(If also Premium individual)

[rbeede]

Also: https://bitwarden.com/help/integrated-authenticator/

Storage of keys is available to all accounts, however TOTP code generation requires Premium or membership to a paid organization (Families, Teams, or Enterprise).

[bsteimel]

I think OR is the key word there. You either have to be a part of paid organization OR have a premium account. We all have a premium account hence why we can access the code generation on IOS and desktop browsers. Android prevents this as as bug not as a feature. This is very clearly a bug in the Android version of the bitwarden application that is not recognizing the premium aspect of accounts. Whether I have the account shared with an organization or not i cannot generate TOTP codes on Android.

Plus support has stated that this is a defect and pointed us here. MAN this is frustrating. if this is the design then why are there equivalent tickets for IOS and desktop applications.

I did just test this. If you have a login shared with a family that has members who are not premium then you cannot generate TOTP, of course you can still store the code. I just cloned a login and assigned it to myself and not the organization and I can now generate the TOTP on Android. No difference in functionality for desktop. I don't own an apple device to test.

This is a reduction of functionality within the premium version of the application. I don't want to pay for a 6 person family when I only have 2. I'll just clone all my TOTP coded items into my personal vault i guess. frustrating for sure.

This page needs to be updated: https://bitwarden.com/pricing/ TOTP is not available to organizations under premium membership. Basically you cannot share a login between 2 people unless you pay for the family membership.

[rbeede]

The earlier post referencing #4390 seems to indicate that this change was by-design and an intentional change.

A user with premium should not be able to use TOTP codes on items held by a non premium organization.

[lukemckenna]

This is also an issue for me and my wife, both of us have separate paid premium accounts, and I've got a work premium account. I'm able to access the TOTP codes from my primary vault, but not for the shared vaults.