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Support Policy

This documentation explains how to get support for installing and using this project. For those interested in contributing to the project, please refer to the project's Contributing Guidelines.

Reading, understanding, and agreeing to this project's Code of Conduct is a requirement for anyone interested in participating in the community, regardless of intent or purpose.

Contents


GitHub issues

The project organizes GitHub issues into these categories:

GitHub Discussions

The project organizes GitHub Discussions into these categories:

Discord

This project welcomes everyone to join the Chiberia Projects Discord - Chiberia being one of Andrew's online handles.

Whether you have interest in contributing, need support, or are just looking for a fun community to be a part of, this is a great way to have live conversations with community members.

There is no guarantee that Project Maintainers can provide support or feedback through Discord - while there is always an aim to be available, Project Maintainers have a primary focus and priority on formal GitHub Issues, Pull Requests, and Discussions, as described, in the preceding sections.

Other topics


Tips for getting the fastest support

If you are looking to get support for this project, as an open source project, the community is the primary source for that. One of the best ways to ensure you receive the fastest resolution is to exhaust as many resources as you have available prior to asking for community assistance. Some recommendations to start include:

  1. Perform a Rubber Duck Debugging exercise
  2. Rephrase your question after reading about the X-Y Problem
  3. Search for other Issues in the project that might help you get context more quickly
  4. Gather as much data as you can - screenshots, error message, verbose logs - and include them up front

The more effort you put into preparing your question, the more likely a community member engages and answers your question quickly, letting you get back to doing what's important to you.