Re-install of Raft WSL ignores active subscription.

[Migod11]

I removed Raft because of the bug that caused Terminal Preview to die silently.
Since the bug is fixed, I re-installed the new version from the Windows store. Although I have an active subscription, it won't let me past the first "subscribe to RAFT!" screen. (all buttons disabled, except the one that asks me for a credit card)

Can you please correct this or get me a refund?

[crramirez]

Hello @Migod11,

Sorry for the inconvenience. The application that you have is no longer public in the store (long story). Please uninstall the one that you recently installed and install the following from this URL:

ms-windows-store://pdp/?productid=9ND3HNW6PNDK
https://www.microsoft.com/store/apps/9ND3HNW6PNDK

They are the same apps.

Regards,
Carlos

[crramirez]

I will keep it open just in case anyone has the same problem

[clayauld]

I had the same problem. I just got billed again.

[crramirez]

Hello @clayauld

Please send me an email to [email protected]. If your trial period (which is one month) is not expired you can still cancel without being charged.

Regards,
Carlos

[JessicaMulein]

this always happens to me every few months when I have to reinstall.. i stupidly never remember..

[crramirez]

It definitely is not your fault and we apologize for the inconvenience. This is one of the pain points that we have with Microsoft Store and this sadly is impacting our customers.

[unit45host]

I paid but still wasn't able to log in or recover purchase - to use it - only the button see "start free month then 12.49 GBP "

I went to MS store subscription cancelled - but there is no option to get a refund..
Unless you guys fix it asap - I want my money back.

Are you sure you want to cancel?
You still have 328 days of your Raft WSL Annual Subscription subscription. We won't charge you again, but you can continue using your subscription until 12/22/2022.

Services & Subscriptions
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Raft WSL Annual Subscription
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Cancel subscription
You successfully cancelled your Raft WSL Annual Subscription subscription

You successfully cancelled your Raft WSL Annual Subscription subscription
We’re sorry to see you go.
Your subscription will end on 12/22/2022. If you change your mind, come back and choose Turn on recurring billing on this subscription before it ends.

[crramirez]

Hello @unit45host,

Please write us at [email protected] to better understand your case, and help. Because it is not clear to me in your message at what stage you are. Have you tried the links in this comment? #6 (comment)

Regards,
Carlos

[crramirez]

@unit45host we haven't received your email. In your message looks like you were charged twice. In other to solve it we need that you write to us, so we can ask for more information and determine what to do. We don't have access to this information.

Regards,
Carlos