Targeted Clearing of WEF Cache for an ExcelJS Add-in in Desktop Excel

[fds-sj]

Targeted Clearing of WEF Cache for an ExcelJS Add-in in Desktop Excel

Hi team, filing this enhancement request here for greater visibility. This request has already been filed to services-hub with request ID 2411200030008718.

Business Impact

1. Which of the Microsoft 365 Apps channel is this fix needed in? - Microsoft Excel on Web, Desktop, Mac
2. How are you using the product in question and what functionality are you attempting to provide to the business? - We developed an Add-in for inserting our Add-ins Formulas used for getting financial data. These financial data includes both historical and live/streaming.
3. How is the problem keeping you from performing specific business functions? - When the add-in is not returning the expected values or is returning an error, one of the first thing we ask the users to do is to clear the cache. This works on most cases but clearing the add-in's cache for the Desktop version of the add-in requires navigation in the file explorer which could be cumbersome for the users. Aside from this issue, clearing the WEF cache also affects other addins installed by user which we don't want as it affects their already existing workflows.
4. If the problem is not resolved, how will it affect your business? - We are aiming to lighten the support burden. The support load will not decrease as a notable number of users may have to reach out to our Support Team. Having this would be helpful since the client may no longer have to contact our Support Team if troubleshooting steps are available on our User Interface.
5. How many users are affected by this issue? - Impossible to calculate since this is part of our basic troubleshooting steps, but currently we have ~800 users according to our October data
6. How frequently are those users affected by this issue? - We have this troubleshooting step done to ~80% of users contacting support.
7. What is the financial impact of this issue? - Impossible to quantify.
8. What are the proposed workarounds and why are they not acceptable? - N/A

For added context, we are following the Clearing of WEF cache steps indicated in this steps. The problem here is that the steps provided here is not ideal for end-users, not only that, but it also affects other addins installed by the user. We want to have a streamlined way to clear the WEF cache for a single addin which would greatly help with troubleshooting and debugging as this is one of the first steps we let our users do when an issue is being investigated.

[RuizhiSunMS]

Close this since this and #5154 are all feature asks. The reply has been put at that issue.