Troubleshooting

Starting with version 1.6.0 and above MobileOrg in the App Store is technically a 'new' app, meaning upgrades are not supported on the device. This can cause some issues, so here are some general troubleshooting steps.

Issue: Unable to Sync

If you are seeing an 'Unable to Sync' error please try the following steps:

1. Uninstall MobileOrg from your device
2. Delete the App from your authortized apps in Dropbox: https://www.dropbox.com/account#applications
3. Make sure the value of org-mobile-directory is ~/Dropbox/Apps/MobileOrg, You can use M-x describe-variable to check and that the ~/Dropbox/Apps/MobileOrg does not exist. This is important. You need to delete any old folder/files from dropbox and rsync/restage your org files.
4. Reinstall MobileOrg from the App Store
5. Link and authorize the app for your dropbox account. This is done from the app, under Settings > Link Dropbox. This step will automatically create the ~/Dropbox/Apps/MobileOrg folder, therefore it must not already exist. Note: this is much easier if you have Dropbox installed on your iOS device.
6. Re-stage your org files, from the emacs on your computer, using M-x org-mobile-push.
7. Sync your files from the MobileOrg application on your phone. Make sure that if you are using encryption for your files you have set the correct password in the Encryption section of MobileOrg settings.