Issue with creating a new user #133
Comments
|
Thanks for reporting!
We'll look into it.
Nathan
…On Tue, Jan 7, 2025 at 10:54 AM alkaliluis ***@***.***> wrote:
Hello,
Unfortunately I have been trouble creating a new JBEI Public Registry account. Another group in Korea was also having the same issue. Additionally, I was having issues using the forgot password function.
image.png (view on web)
—
Reply to this email directly, view it on GitHub, or unsubscribe.
You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>
|
|
I was able to use the forgot password function correctly.
Can you let us know what username you used?
…On Tue, Jan 7, 2025 at 10:56 AM Nathan Hillson ***@***.***> wrote:
Thanks for reporting!
We'll look into it.
Nathan
On Tue, Jan 7, 2025 at 10:54 AM alkaliluis ***@***.***> wrote:
>
> Hello,
>
> Unfortunately I have been trouble creating a new JBEI Public Registry account. Another group in Korea was also having the same issue. Additionally, I was having issues using the forgot password function.
>
> image.png (view on web)
>
> —
> Reply to this email directly, view it on GitHub, or unsubscribe.
> You are receiving this because you are subscribed to this thread.Message ID: ***@***.***>
|
|
Hi Nathan,
I hope you've been doing well! Thank you for looking into it. The forgot
password thing might be my fault, I don't remember if I had a public
account or not (I thought I did?). My password manager had "luisvalencia"
saved as a username for the public registry. I kept getting the error below
even with different possible usernames, which is when I decided to try to
make a new account (I figured maybe I never actually made a public registry
account).
[image: image.png]
Thank you,
Luis
…On Tue, Jan 7, 2025 at 11:00 AM njhillson ***@***.***> wrote:
I was able to use the forgot password function correctly.
Can you let us know what username you used?
On Tue, Jan 7, 2025 at 10:56 AM Nathan Hillson ***@***.***> wrote:
>
> Thanks for reporting!
> We'll look into it.
> Nathan
>
> On Tue, Jan 7, 2025 at 10:54 AM alkaliluis ***@***.***> wrote:
> >
> > Hello,
> >
> > Unfortunately I have been trouble creating a new JBEI Public Registry
account. Another group in Korea was also having the same issue.
Additionally, I was having issues using the forgot password function.
> >
> > image.png (view on web)
> >
> > —
> > Reply to this email directly, view it on GitHub, or unsubscribe.
> > You are receiving this because you are subscribed to this
thread.Message ID: ***@***.***>
—
Reply to this email directly, view it on GitHub
<#133 (comment)>, or
unsubscribe
<https://github.com/notifications/unsubscribe-auth/BJXQ52YORIULKM6GATBUVCD2JQP5ZAVCNFSM6AAAAABUYKB7BOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNZWGAYTQOBWGM>
.
You are receiving this because you authored the thread.Message ID:
***@***.***>
|
|
Hi Luis,
It looks to us like the forgot password and the create new accounts are
working as expected.
Note that you will not be able to re-create an account that already exists.
Maybe that happened.
On the password reset - please for your username put in the email address
you created the account with.
Nathan
…On Tue, Jan 7, 2025 at 11:19 AM alkaliluis ***@***.***> wrote:
Hi Nathan,
I hope you've been doing well! Thank you for looking into it. The forgot
password thing might be my fault, I don't remember if I had a public
account or not (I thought I did?). My password manager had "luisvalencia"
saved as a username for the public registry. I kept getting the error
below
even with different possible usernames, which is when I decided to try to
make a new account (I figured maybe I never actually made a public
registry
account).
[image: image.png]
Thank you,
Luis
On Tue, Jan 7, 2025 at 11:00 AM njhillson ***@***.***> wrote:
> I was able to use the forgot password function correctly.
>
> Can you let us know what username you used?
>
> On Tue, Jan 7, 2025 at 10:56 AM Nathan Hillson ***@***.***> wrote:
> >
> > Thanks for reporting!
> > We'll look into it.
> > Nathan
> >
> > On Tue, Jan 7, 2025 at 10:54 AM alkaliluis ***@***.***> wrote:
> > >
> > > Hello,
> > >
> > > Unfortunately I have been trouble creating a new JBEI Public
Registry
> account. Another group in Korea was also having the same issue.
> Additionally, I was having issues using the forgot password function.
> > >
> > > image.png (view on web)
> > >
> > > —
> > > Reply to this email directly, view it on GitHub, or unsubscribe.
> > > You are receiving this because you are subscribed to this
> thread.Message ID: ***@***.***>
>
> —
> Reply to this email directly, view it on GitHub
> <#133 (comment)>, or
> unsubscribe
> <
https://github.com/notifications/unsubscribe-auth/BJXQ52YORIULKM6GATBUVCD2JQP5ZAVCNFSM6AAAAABUYKB7BOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNZWGAYTQOBWGM>
> .
> You are receiving this because you authored the thread.Message ID:
> ***@***.***>
>
—
Reply to this email directly, view it on GitHub
<#133 (comment)>, or
unsubscribe
<https://github.com/notifications/unsubscribe-auth/AA7ALTNAURSMFYFEJB7TDX32JQSDPAVCNFSM6AAAAABUYKB7BOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNZWGA2DSNZQHE>
.
You are receiving this because you commented.Message ID:
***@***.***>
|
|
Hi Nathan,
Thank you and sorry for the confusion. I was able to reset the password for
my old accounts by adding the domain! And yes, it seems I couldn't make a
new account because those emails had been used before. I'm not sure why it
didn't work for the group in Korea (they got the same error I got). Perhaps
they also had used their email previously. I'll follow up with them with
these findings.
Thank you!
Luis
…On Tue, Jan 7, 2025 at 11:29 AM njhillson ***@***.***> wrote:
Hi Luis,
It looks to us like the forgot password and the create new accounts are
working as expected.
Note that you will not be able to re-create an account that already
exists.
Maybe that happened.
On the password reset - please for your username put in the email address
you created the account with.
Nathan
On Tue, Jan 7, 2025 at 11:19 AM alkaliluis ***@***.***> wrote:
> Hi Nathan,
>
> I hope you've been doing well! Thank you for looking into it. The forgot
> password thing might be my fault, I don't remember if I had a public
> account or not (I thought I did?). My password manager had
"luisvalencia"
> saved as a username for the public registry. I kept getting the error
> below
> even with different possible usernames, which is when I decided to try
to
> make a new account (I figured maybe I never actually made a public
> registry
> account).
>
> [image: image.png]
>
> Thank you,
> Luis
>
> On Tue, Jan 7, 2025 at 11:00 AM njhillson ***@***.***> wrote:
>
> > I was able to use the forgot password function correctly.
> >
> > Can you let us know what username you used?
> >
> > On Tue, Jan 7, 2025 at 10:56 AM Nathan Hillson ***@***.***> wrote:
> > >
> > > Thanks for reporting!
> > > We'll look into it.
> > > Nathan
> > >
> > > On Tue, Jan 7, 2025 at 10:54 AM alkaliluis ***@***.***> wrote:
> > > >
> > > > Hello,
> > > >
> > > > Unfortunately I have been trouble creating a new JBEI Public
> Registry
> > account. Another group in Korea was also having the same issue.
> > Additionally, I was having issues using the forgot password function.
> > > >
> > > > image.png (view on web)
> > > >
> > > > —
> > > > Reply to this email directly, view it on GitHub, or unsubscribe.
> > > > You are receiving this because you are subscribed to this
> > thread.Message ID: ***@***.***>
> >
> > —
> > Reply to this email directly, view it on GitHub
> > <#133 (comment)>, or
> > unsubscribe
> > <
>
https://github.com/notifications/unsubscribe-auth/BJXQ52YORIULKM6GATBUVCD2JQP5ZAVCNFSM6AAAAABUYKB7BOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNZWGAYTQOBWGM>
>
> > .
> > You are receiving this because you authored the thread.Message ID:
> > ***@***.***>
> >
>
> —
> Reply to this email directly, view it on GitHub
> <#133 (comment)>, or
> unsubscribe
> <
https://github.com/notifications/unsubscribe-auth/AA7ALTNAURSMFYFEJB7TDX32JQSDPAVCNFSM6AAAAABUYKB7BOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNZWGA2DSNZQHE>
> .
> You are receiving this because you commented.Message ID:
> ***@***.***>
>
—
Reply to this email directly, view it on GitHub
<#133 (comment)>, or
unsubscribe
<https://github.com/notifications/unsubscribe-auth/BJXQ526Z6KKDOMV2WO6XTR32JQTIPAVCNFSM6AAAAABUYKB7BOVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDKNZWGA3DSMJSGY>
.
You are receiving this because you authored the thread.Message ID:
***@***.***>
|
Sign up for free
to join this conversation on GitHub.
Already have an account?
Sign in to comment
Hello,
Unfortunately I have been trouble creating a new JBEI Public Registry account. Another group in Korea was also having the same issue. Additionally, I was having issues using the forgot password function.
The text was updated successfully, but these errors were encountered: