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🤔 [ISSUE] - Block-Level Fallbacks Are Ignored When Global Fallback is Disabled #115

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Emnaghz opened this issue Sep 30, 2024 · 4 comments · May be fixed by #552
Open

🤔 [ISSUE] - Block-Level Fallbacks Are Ignored When Global Fallback is Disabled #115

Emnaghz opened this issue Sep 30, 2024 · 4 comments · May be fixed by #552

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@Emnaghz
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Emnaghz commented Sep 30, 2024

Description

When the global fallback option is disabled in the settings, the chatbot does not respect the fallback configurations set at the block level. This leads to the chatbot failing to respond appropriately when no matching intent is found within a block.

Reproduction steps

1. Go to 'Setings > Chatbot'
2. Disable Global Fallbacks
3. Go back to Visual Editor, create an entry-point block and add a new fallback in 'Options' section
4. Start chatting with the chatbot and try to enter a message out of the context
5. No fallback message is displayed

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@omarNaifer12
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Hi @Emnaghz, I'd like to work on this issue.

@medchedli
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Hi @omarNaifer12

Let's focus on #536 and get back to you about this one later. Thanks

@omarNaifer12
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Hi @medchedli, I’ve sent the PR, so I want to work on this issue now.

@omarNaifer12 omarNaifer12 linked a pull request Jan 11, 2025 that will close this issue
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@omarNaifer12
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Hi @medchedli, sorry for working on this before it was assigned to me.

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fix(api): execute fallback message when no Global Fallback omarNaifer12/Hexabot
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@medchedli @Emnaghz @omarNaifer12