diff --git a/htdocs/core/class/html.formticket.class.php b/htdocs/core/class/html.formticket.class.php
index f30da8bc8b051..f557e9514d1c1 100644
--- a/htdocs/core/class/html.formticket.class.php
+++ b/htdocs/core/class/html.formticket.class.php
@@ -332,7 +332,7 @@ function(response) {
 
 		// Type of Ticket
 		print '<tr><td class="titlefield"><span class="fieldrequired"><label for="selecttype_code">'.$langs->trans("TicketTypeRequest").'</span></label></td><td>';
-		$this->selectTypesTickets((GETPOST('type_code', 'alpha') ? GETPOST('type_code', 'alpha') : $this->type_code), 'type_code', '', 2, 1, 0, 0, 'minwidth200');
+		$this->selectTypesTickets((GETPOST('type_code', 'alpha') ? GETPOST('type_code', 'alpha') : $this->type_code), 'type_code', '', 2, 0, 0, 0, 'minwidth200');
 		print '</td></tr>';
 
 		// Group => Category
@@ -718,6 +718,8 @@ public function selectTypesTickets($selected = '', $htmlname = 'tickettype', $fi
 		print '<select id="select'.$htmlname.'" class="flat minwidth100'.($morecss ? ' '.$morecss : '').'" name="'.$htmlname.($multiselect?'[]':'').'"'.($multiselect?' multiple':'').'>';
 		if ($empty) {
 			print '<option value="">&nbsp;</option>';
+		} elseif (!$multiselect) {
+			print '<option value="">--&nbsp;'.$langs->trans('TicketSelectType').'&nbsp;--</option>';
 		}
 
 		if (is_array($ticketstat->cache_types_tickets) && count($ticketstat->cache_types_tickets)) {
@@ -753,7 +755,7 @@ public function selectTypesTickets($selected = '', $htmlname = 'tickettype', $fi
 					print ' selected="selected"';
 				} elseif (in_array($id, $selected)) {
 					print ' selected="selected"';
-				} elseif ($arraytypes['use_default'] == "1" && empty($selected)) {
+				} elseif ($arraytypes['use_default'] == "1" && empty($selected) && !$empty) {
 					print ' selected="selected"';
 				}
 
diff --git a/htdocs/langs/en_US/ticket.lang b/htdocs/langs/en_US/ticket.lang
index 00b1b34d49295..66a566e67fd9b 100644
--- a/htdocs/langs/en_US/ticket.lang
+++ b/htdocs/langs/en_US/ticket.lang
@@ -136,7 +136,7 @@ TicketsActivatePublicInterfaceHelp=Public interface allow any visitors to create
 TicketsAutoAssignTicket=Automatically assign the user who created the ticket
 TicketsAutoAssignTicketHelp=When creating a ticket, the user can be automatically assigned to the ticket.
 TicketNumberingModules=Tickets numbering module
-TicketsModelModule=Document templates for tickets 
+TicketsModelModule=Document templates for tickets
 TicketNotifyTiersAtCreation=Notify third party at creation
 TicketsDisableCustomerEmail=Always disable emails when a ticket is created from public interface
 TicketsPublicNotificationNewMessage=Send email(s) when a new message/comment is added to a ticket
@@ -156,6 +156,7 @@ TicketChooseProductCategory=Product category for ticket support
 TicketChooseProductCategoryHelp=Select the product category of ticket support. This will be used to automatically link a contract to a ticket.
 TicketUseCaptchaCode=Use graphical code (CAPTCHA) when creating a ticket
 TicketUseCaptchaCodeHelp=Adds CAPTCHA verification when creating a new ticket.
+TicketSelectType=Select type
 
 #
 # Index & list page