Subsriptions Incorrectly Revert to Manual Renewal

[jordanwbrace]

Describe the bug

All subscriptions that have had a renewal processed since 6.0 revert to "Manual Renewal" even though an automatic renewal payment gateway is saved (i.e. via Stripe). This is not a settings issue but a bug with the latest version rollout, which has only happened since updating this plugin. From the testing I have completed, it is not caused by plugin conflict.

To Reproduce

Update to release 6.0 and monitor the renewals.

Expected behavior

The subscription orders should have an automatic payment gateway option saved to the subscription (i.e. Stripe customer information to process future renewals), per the plugin's purpose.

Actual behavior

Subscriptions, both new orders and renewals, are reverted to "Manual Renewal" upon order placement/processing. Renewals are therefore placed on hold until customer makes payment manually.

Product impact

• Does this issue affect WooCommerce Subscriptions? Yes
• Does this issue affect WooCommerce Payments? TBC

[mattallan]

Hey @jordanwbrace, we haven't had any other reports of this issue so I wanted to reach out to confirm that the issue you're seeing is not caused by your site being in staging mode?

We have some documentation on this found here: https://woocommerce.com/document/subscriptions/subscriptions-handles-staging-sites/#manual-renewals-in-staging-mode

The other thing to check would be to make sure your site didn't somehow enable the "Turn off automatic payments" setting (found under WooCommerce > Settings > Subscriptions):

If you're still having issues after updating to Subscriptions 7.0 let me know and we'll investigate this further. Thanks!