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New day first login error (Credential not retrieved: TPM 2.0 (0x8028008B)) #67

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PilarJan opened this issue Jan 21, 2023 · 4 comments

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@PilarJan
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Describe the bug
When starting the application the next day, after logging in with a fingerprint, it ends up with an error

To Reproduce
Steps to reproduce the behavior:

  1. run the application (picture 1)
  2. fingerprint attached
  3. ended with an error (0x8028008B) (picture 2)
  4. After the restart of the application, the registration process will take place correctly.

Screenshots
image
picture 2

Additional context
Please fix or advice. Thank you
(Dell Latitude 5520, Service Tag: JM86HL3,Integrated fingerprint reader in the keyboard (power button) Win10 (fully updated))

@Angelelz
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Owner

Can you translate the text from the pop up? Very likely an issue related to the windows Hello API that this plugin relies on.

@PilarJan
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Author

I did the snap again, hope that helps.

image

@schmarcel
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I'm getting the same error (on a company device, DELL Latitude 7420).
For me this issue arises only on the first start of KeePass (with automatic load of the database). Afterwards if I lock the DB the WinHello ulock works as expected.

Found this (sirAndros/KeePassWinHello#68 (comment)) comment for another KeePass Windows Hello module, which would pretty much sound like the issue with it. --> Will check this tomorrow and update here again

@schmarcel
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I may have fixed this issue by disabling fast startup within Windows - since then I haven't got the error anymore

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3 participants